Manager, Capa

Job Description

The Corrective and Preventive Action (CAPA) Manager is responsible for leading a team of CAPA Engineers to execute Corrective and Preventive Actions that will remedy product and process quality issues. This role is also key to driving continuous improvement of the CAPA process as Process Owner and will work closely with global FBIN sites to ensure alignment and execution of the CAPA process and system.

This position is eligible for a hybrid schedule requiring in-office presence 3 days per week (Tue, Wed, Thu) and the ability to work remotely on Mondays and Fridays. The role is based in our North Olmsted offices near Cleveland, OH,

RESPONSIBILITIES:

• Serve as the Fortune Brands CAPA Process Owner, which includes establishing and maintaining the CAPA process and system, managing CAPA process metrics, leading CAPA Review Board (CRB) Operations, and serving as subject matter expert on the CAPA Process

• Drive ideation, prioritization, and implementation of improvement opportunities to improve the efficiency and effectiveness of the CAPA process and system

• Interact with Call Centers, Product Managers, Engineering, Sales, Field Service, Claims, Manufacturing, and Sourcing to investigate customer product performance issues

• Manage projects and lead teams comprised of cross-functional partners (such as GPD Project Management, Engineering, Platforms, Supplier Quality, Plant Quality, Manufacturing, Sales) to drive corrective actions and improve quality outcomes and business value

• Communicate Service Events, emerging Quality issues, and metrics to the Business Units

• Lead and manage Team associates to maintain the CAPA portfolio, ensuring quality issues are being processed in a timely and compliant manner

• Other duties and responsibilities as assigned.