Yale-New Haven Health New Haven , CT 06501
Posted 3 weeks ago
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Responsible for managing and coordinating all activities of the SBO Call Center. Formulates and implements departmental procedures and makes decisions necessary to administer day-to-day operations. Coaches and develops team members in all aspects of performance including, but not limited to metrics and standards of professional behaviors related to the patient financial experience. Ensures the Call Center workflows and processes are effective and maintain customer service objectives. Ensures positive customer service interactions with callers and other departments to facilitate operations and promotes good customer relations in the work environment. Maintains thorough knowledge of up -to-date government and State regulations which affect the billing, follow-up and reconciliation of healthcare accounts receivable procedures in order to assist staff members when necessary. Ensures the efficient and accurate use of Call center software and systems. Analyzes and makes recommendations to enhance workflows and processes. Works cooperatively and collaboratively with all levels of employees, management, and patients to maximize performance, creativity, problem solving, and results.
EEO/AA/Disability/Veteran
Responsibilities
Qualifications
EDUCATION
Bachelor?s degree in accounting, Business Administration, or related field. Master?s in business administration or public health preferred.
EXPERIENCE
Five (5) to seven (7) years in areas of revenue cycle, insurance, or other finance-related industries. Experience with onboarding, training, education, and oversight of department staff including significant managerial experience and exposure to all aspects of Call Center operations.
SPECIAL SKILLS
Excellent interpersonal, analytical, organizational and communication skills. Strong knowledge of PC systems, hospital billing, third party billing systems and reimbursement. Ability to motivate and direct the activities of a large and diverse staff.
YNHHS Requisition ID
114375
Yale-New Haven Health