STV is seeking an Architectural/Engineering/Construction (AEC) Solutions Support Manager to be based in New York NY, Baltimore MD, or Douglassville PA. This position will manage a team of second-tier and third-tier support technicians for BIM / CAD / Engineering and Construction Management based software applications. The position has a potential for up to 20% travel.
Responsibilities include but not limited to:
A working technician and Manager of AEC Solutions Support Team
Planning, assigning, installing, configuring and evaluating AEC related software and hardware
Oversee and support AEC software/hardware troubleshooting to resolution
Maintain Enterprise/Network Licenses and vendor relations
Configuring CAD/BIM Standards, support files and templates
Guiding STV businesses in use of applications and project collaboration tools
Consulting with IT Service Desk, Operations and Infrastructure teams for resolving support issues
Participate in annual budgeting and forecasting
The successful candidate will possess a Bachelors Degree in Computer Science, Engineering or equivalent coupled with a minimum of 10 years prior AEC Software support, and at least 5 years relevant management experience.
Second/third tier support, troubleshooting, installation, configuring & evaluation of BIM/CAD and related Engineering software. A minimum of 10 years prior AEC Software support experience is required. Candidate must possess strong Autodesk and Bentley application knowledge, Windows OS and MS Office Applications. Experience should also include:
Managing and guiding highly skilled CAD/BIM Technicians
Servers, PCs, high-end CAD graphics, mobile devices
Collaboration sites Primavera P6 & Contract Manager, BIM360, ProjectWise, e-Builder, mobile apps
Licensing manager schemas, Sentinel, FlexLM, HASP, CodeMeter, etc.
Scripting programming of the Autodesk products, C# .NET
BIM Execution planning & CAD Standards
Team oriented and detailed work ethic
Ability to communicate complex technical issues to less technical staff
Document guides, instructions
Training and presentations
Networking familiar with windows Server 2012 and newer
SCCM familiar with deployments, VBS
VMware - Virtual Desktops management, Citrix App Layering
Windows operating systems
Scripts & AutoLISP
STV is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
STV Group, Incorporated