Manager Business Quality And Improvement

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay

• 401(k) with robust matching and non-matching contributions

• Rich medical & pharmacy benefits

• 100% employer-paid dental and vision benefits

• Holistic wellbeing program with deep financial incentives

• Generous paid time off plus 12 paid holidays and your birthday off

• Culture of growth and learning: career development; tuition reimbursement; recognition program

• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance

• Social responsibility and volunteer opportunities

• Employee discount program

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

If You Are A Current Employee Click Here To Apply

• 8+ years w/Bachelor's degree; 1+ years supervisory/management

• Bachelor's degree in business administration, organizational leadership, engineering, quality, or similar field, or equivalent experience. Master's degree (either significantly in process or completed) in Quality or Business Administration preferred. Proven experience leading or answering Management Review and Quality Audit of programs, including 8+ years of a combination of working in ISO 9001, QMS or other Quality Systems environment

• Proven knowledge of QMS development and implementation, as well as Document Control

• Knowledge of business improvement philosophies and their respective tools - e.g., Kaizen, lean, Six Sigma

• Ability to drive effective change and stakeholder management

• Data-driven with strong analytical skills and a track record of identifying potential issues proactively and formulating solutions and contingency plans

• Strong proficiency in MS Office applications (Excel, Word, PowerPoint)

• Excellent communication and presentation skills (verbal and written). Ability to represent ideas effectively and be highly credible presenting to and communicating with senior functional leader area personnel

• Proven ability and effectiveness working in a matrixed environment

• Excellent relationship management and interpersonal skills, including the ability to create and maintain relationships with individuals at all levels of the organization

Licenses

• Certified Quality Auditor. Lead Auditor certified in ISO 9001:2015 preferred, previous ISO9001 certification Upon Hire Pref'
• Six Sigma Green Belt Certification. Proven course work in Lean Six Sigma or Green Belt certification Upon Hire Pref'

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $105,000 - $226,100

• Develop and align quality strategies with strategic priorities of the organization.

• Lead, mentor, and manage a team of quality professionals in identifying and prioritizing functional quality maturity and transactional process improvement efforts based on business needs.

• Establish team priorities and guide the identification of new improvement opportunities.

• Lead and manage team to monitor, analyze, and report on quality data to identify trends, potential issues, and risks. Oversee the sharing of insights and learnings, and contribute to the sustainability of quality initiatives.

• Oversee a team of quality professionals in engagements with enterprise stakeholders to implement quality improvement action plans.

• Actively manage resources and activities across functional areas and recommend actions based on quality improvement work plans and key quality indicators.

• In collaboration with enterprise cross-functional stakeholders, lead team to define Quality Program descriptions, work plans, and evaluations.

• Identify, track, and mitigate quality risks on all programs through analyzing metrics and driving continuous improvement efforts to ensure high-quality deliverables.

• Develop key quality indicators and measurement strategies, including analyzing and interpreting technical measurement specifications, collaborating with clinical and business stakeholders and validating results.