Manager, Business Partner Mgmt & Support

Comcast Philadelphia , PA 19107

Posted 2 months ago

Business Unit:

Summary:

Responsible for providing management and oversight of multiple initiatives supporting Comcast's customer care and technical operations business partner networks.& Interface with strategic business partners and internal stakeholders to achieve goals and objectives aligned to Comcast's partner strategy.& Develop processes and procedures to drive parity and efficiency in the partner network. Coordinate multiple projects, organize and facilitate partner summits and business reviews, analyze data and compile executive deliverables.& Ability to work independently and accountable for individual results and impact on team.

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Employees at all levels are expect to:

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  • Understand our Operating Principles; make them the guidelines for how you do your job

  • Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

  • Win as a team-make big things happen by working together and being open to new ideas

  • Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our Communities

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Core Responsibilities:

  • Support the management of business partner relationships withstrategic suppliers; e.g. Tier 1 and Tier 2 providers; for customer care and technical operations.

  • Implement processes and organizational capability to execute relationship management.

  • Monitor and improve the quality of the relationship between Comcast and the supplier.

  • Ensure supplier and Comcast are in compliance with contract terms and conditions, commitments, and notifications.

  • Interacts with strategic supplier to ensure that daily operations meet obligations and outcomes.

  • Prepare executive-level presentations. Strong MS PowerPoint skills required.

  • Analyze internal and supplier data to identify opportunities to improve the align process and policy to Comcast's business partner strategy. Strong data analytics and MS Excel skills required.

  • Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities being managed, and develops and manages communications, summary reports, and status for various audiences.

  • Establishes and manages to critical dates required for on time completion of projects

  • Balances competing priorities, maintains consistent attention to detail, and adapts quickly in a dynamic environment.

  • Excellent and compelling communicator with a natural ability to lead conversations and adjust to varying audiences.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and

  • weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

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Education Level

  • Bachelor's Degree or Equivalent

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Years of Experience

  • Generally requires 6-9 years related experience.

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Comcast is an EOE/Veterans/Disabled/LGBT employer


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Manager, Business Partner Mgmt & Support

Comcast