Manager Business Development Senior Services

Job Summary

Under direction of the Director of Residential Services, the manager is responsible for developing and implementing sales and marketing strategies and associated tactics to meet annually defined objectives and sales goals for Corewell Health Continuing Care Independent and assisted living facilities. Coordinates community outreach initiatives to develop a positive image for the Corewell Health Farmington Hills & Dearborn Independent and Assisted Living facilities. Works to build and improve upon existing and future relationships with residents, their families, and the community that reinforces and promotes the goals and objectives of Senior Services. Manages sales team at multiple sites to ensure market visibility and sales outreach with prospective residents and their families or caregivers, other managers and hospital staff.

Essential Functions

• Coordinates Independent and Assisted Living Sales and Marketing promotions in partnership with Corewell Health Communications and Marketing and other consultants.

• Manage relationship with external partners to market services to expand awareness and increase visibility in market, including social media and internet search engines.

• Develops, partners, and consults with leadership and Corewell Health communications and marketing team to create marketing initiatives for Divisional Operations. Maintains sales and marketing material collateral and distributes as needed.

• Monitors flow and quality of work of Sales team to ensure timely completion of workload. Sets and monitors achievement of goals and objectives for assigned departments and staff.

• Recruits, supervises, directs and evaluates sales coordinators. Assures that all team members receive appropriate orientation, plus on-going educational training to ensure that each staff member maintains job competency.

• Achieves and exceeds sales goals as established by the Marketing Plan.

• Establishes a positive sales environment within all staff that would interact with hospital staff and potential residents.

• Oversees move-in schedules and the management of information for each new resident.

• Coordinates with other Continuing Care leadership for resources as needed in coordinating resident options, upgrades, and move-in scheduling.

• Assists residents and/or family members throughout the decision-making process consistent with Senior Services guidelines.

• Oversees resident contract documentation to ensure accuracy and thoroughness.

• Directs and maintains accurate, complete and up-to-date sales and unit inventory records and analysis and prepares periodical reports as required.

• Maintains confidentiality of all information pertaining to Independent and Assisted Living residents and prospective residents.

• Able to work on occasional weekends for events.

Qualifications

Required

• Bachelor's Degree Communication, Marketing, Healthcare, or another business-related field

• 5 years of relevant experience sales and marketing experience

• 3 years of relevant experience prior management experience

• Driver's License from the State of Michigan Upon Hire

• Able to travel to Dearborn and Farmington Hills locations

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

• Waist to Waist > 5 lbs: Seldom up to 10 lbs

• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

• Waist to Overhead > 5 lbs: Seldom up to 10 lbs

• Bilateral Carry > 5 lbs: Seldom up to 10 lbs

• Unilateral Carry > 5 lbs: Seldom up to 10 lbs

• Pushing Force > 5 lbs: Seldom up to 10 lbs

• Pulling Force > 5 lbs: Seldom up to 10 lbs

• Sitting: Frequently

• Standing: Occasionally

• Walking: Occasionally

• Forward Bend

• Standing: Seldom

• Forward Bend

• Sitting: Occasionally

• Trunk Rotation

• Standing: Seldom

• Trunk Rotation

• Sitting: Occasionally

• Driving: Seldom

• Reach

• Above Shoulder: Seldom

• Reach - at Shoulder or Below: Seldom

• Handling: Occasionally

• Forceful Grip > 5 lbs: Seldom

• Forceful Pinch > 2 lbs: Seldom

• Finger/Hand Dexterity: Frequently

Primary Location

SITE - Common Retirement Community

• 16351 Rotunda

• Dearborn

Department Name

Marketing & Creative Services

• Dearborn Resident

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.