At a glance:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise is a national provider of fiber-based technology solutions that believes connectivity is fundamental to the progress of every organization. We are committed to helping our clients achieve their business goals by providing the digital infrastructure that enables them to outperform. Our portfolio includes fiber Internet, Voice, Video, TV and Cloud Infrastructure solutions as well as network and managed services. For more information visit enterprise.spectrum.com
As the Manager of Business and Application Analysis, you focus on maintaining continuous operations through decisive management of a team of high performing Business and Systems Analysts. You excel at assessing, capturing and documenting user needs and turning them into detailed business and technical requirements. You analyze business and system activities using expert knowledge of our operations, networking products and capabilities. Combining your technical expertise and understanding of the business, you swiftly address and resolve business issues.
You propel business growth by serving as a liaison between business operations groups impacted by a particular initiative such as new products, services, processes, regulations or support technologies. You are passionate about implementing solutions that drive growth while enhancing the client experience. You thrive in an office position and travel to support projects when necessary. You report directly to the Director of Systems Integration and Enterprise PM/Process Engineering/Billing for goals, guidance, and assistance.
Competitive Salary with Bonus
Health, Vision and Dental Insurance
100% Company Match 401(k) up to 6%
Company Funded Retirement Accumulation Plan as an additional 3%
Pretax Child Care Spending Account
Paid Holidays, Vacation Days, Personal Days and Sick Days
Employee Discount on Spectrum Services
What you will do:
Be an inspiring leader for a team of cross-functional analysts by actively and consistently supporting all efforts to simplify and enhance the client experience.
Identify issues that could impact or be impacted by the delivery of new products, services, processes or support technologies through a detailed analysis of system interdependencies, requirements, risks and risk mitigators.
Alert senior leadership to the positive and negative impacts of system changes or outages to the business.
Support all aspects of integration by ensuring the installation of new products and services, regulatory requirements, tools, technologies and markets into existing operations.
Mitigate risks for the delivery of new products, services, processes or support technologies by ensuring a complete analysis and understanding of interdependencies and business risks.
Ensure project accuracy by documenting, designing and implementing all defined business rules and policies.
Fully optimize production by leveraging technology ensuring automated and manual process enablers are working and redesigning processes where applicable.
Supervise the translation of high-level business requirements into functional specifications and then translation to technical specs.
Improve established processes by developing and maintaining a library of functions and specifications via Change Management processes.
Interpret and deliver the functional specifications of projects to impacted business units and other supporting organizations, including IT, Billing and third-party vendors.
Achieve project goals by aligning operational strategies and technical solutions, complying with all defined business policies and documenting and implementing designs.
Carry out additional duties related to this position as assigned.
Required keys for success:
Three or more years of telecommunications experience
Five years of project management experience
Five or more years of business operations analysis experience
Proven track record of analyzing and interpreting data while quickly identifying business problems and opportunities
History of managing projects simultaneously while defining key performance indicators and metrics
Confident when documenting, preparing and presenting data-driven technical information to C-level executives and decision-makers
Deadline-driven with the ability to make decisions and solve problems while working under pressure
Demonstrated initiative to accomplish job duties while using good judgment
Effective prioritization and organization skills with a strong ability to manage cross-functionally and motivate others
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Visio
Knowledge of process and project management
Familiar with general accounting and billing procedures
Excellent written and spoken English communication skills with all levels of an organization
How you will stand out from the crowd:
Prior experience as a supervisor or people leader employee coaching and development skills
Able to problem solve by identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Strong analytical and interpersonal communication skills
Exceptional attention to detail and the ability to execute against changing priorities
In-depth knowledge of Siebel, Configure Price Quote (CPQ), and Salesforce
Familiar with translating business and functional requirements into effective test plans
Knowledge of SQL database