Manager - Patient Access Support

Upper Chesapeake Health Bel Air , MD 21014

Posted 3 days ago

Under administrative direction, provides training, support, and monitoring of the registration activities of departments providing Patient Access functions that do not report directly to Patient Access. Maintains relationship with UMMS contracting resources to ensure accurate information is received and transmitted.# Serves as an information systems resource to the Patient Access Department and other organizational customers.

Analyzes data and prepares reports in response to requests for information. Ensures data integrity and security in all facets of work and exposure of the data. Serves as department representative on organizational committees.

Ensures standardized training and education is provided consistently for department and non-department team members to promote competencies consistent with UM UCH vision and service excellence. Ensures regulatory compliance for Patient Access functions. This position also provides project support for systems and processes changes for Patient Access. Provides support to the Director of Patient Access # MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: #Education


Associates Degree in Business or Information Technology.# Courses related to Information Technology strongly desired.# Work experience may substitute for education. Work Orientation


Minimum of five years# experience in Patient Access/Patient Finical Services with specific experience in data analysis and all Patient Access/Patient Financial Services related processes. Previous Meditech experience strongly preferred.# Additional education may be substituted for work experience. Skills


a) Demonstrates knowledge of analysis methods, project and work planning,# b) Ability to work with various software applications and electronic reports,# c) Ability to work with all levels of staff,# d) Ability to work with data management techniques/systems,# e) Detail oriented with good written and verbal skills, f) Excellent customer service, g)# Maintains confidentiality, h) Ability to handle multiple tasks at once, i.) ability to work independently with excellent time management skills, j) #Ability to take initiative in achieving expected results k.) Ability to assess, plan, implement and evaluate programs.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Service Coordinator

Medstar Health

Posted 3 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 * Job Summary * MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient,every time, at every touch point. All associates are accountable for their role in meeting patient experiencestandards. * Serves as the initial contact person at the medical practice. Ability to support and monitor needs of multiplephysician practices at the same time. Greets patients in a service oriented, courteous, professional manner.Answers phones in call center, makes appointments, updates demographic and insurance information, andprovides patients with follow up appointments and requisitions for tests. Monitors the reception area forpatients comfort and potential emergencies, registers and submits charges for patients. Assists incoordinating patient care from an administrative perspective. * Minimum Qualifications * Education/Training * High school graduation or equivalent; some additional technical or collegiate educationpreferred. Completion of a medical terminology course preferred. * * Experience * 1 year experience working in an ambulatory care medical office, preferably in a paperlessenvironment. * * License/Certification/Registration * CPR certification. * * Knowledge, Skills & Abilities * Ability to type 40 words per minute; basic computer skills; excellent verbal/written communicationand customer service skills. Ability to function in a variable multi-specialty clinic setting. Flexible workschedule; ability to maintain a work pace appropriate to the workload; ability to establish and maintaineffective working relationships across the health system; ability to multitask and work with several physiciansin a variety of specialties. * Primary Duties and Responsibilities * Assists in maintaining supply inventory. * Closely monitors patients flow, wait times and patient comfort levels in the reception area. Collaborates with back office staff/triage in support of optimum patient flow. * Communicates availability of specialty services on site to patients; supports marketing initiatives and may serve as an extension of the marketing team. * Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. * Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy and adheres to MedStar Ambulatory Code of Conduct and Compliance plan. * Exceeds patient expectation by greeting them, coming around the reception desk to assist and communicating frequently wait time. * Manages the financial aspects of the front office, including credit card transactions, receipts, cash and checks; logs and reconciles all patient monies in accordance with policy. * Manages the intake of patients into the practice, screens for emergent conditions, registers, verifies insurance and explains patient responsibility to patients; collects copayment prior to care. * Manages the patient discharge process which may include issuing discharge paperwork, prescriptions. Collecting patient monies; inputs charges into the system. * Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings including: regular staff meetings, all staff meetings, training classes for safety, infection control. SHA, CPR, TJC, safety, billing and others as required; Serves on committees and represents the department and facility in community outreach efforts as appropriate. * Performs other duties as assigned. * Prepares, updates, and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patient charts. * Provides outreach for missed appointments; monitors and tracks no shows and enters data into system. * Schedules appointments including follow up and referral appointments. Completes requisitions for tests. * Serves as a back up and assists Referral Coordinator with coordinating and maintaining referrals, referral log and tracking system. * Sorts and distributes clinic mail and correspondence. * Supports organization initiatives related to new technology, clinical programs and improving the patient experience; seeks opportunities for improvement in al clinic administrative processes and services. * Supports other members of the clinic team when patient bottlenecks occur assuring optimal patient flow; manages variable and unpredictable patient volume throughout the work day. * Takes personal responsibility for the neat appearance of the front office, patient restrooms and the reception area, assuring each area represents MedStar Ambulatory Services (MAS) in a positive manner. * Takes phone calls in the call center in accordance with the policy and service expectations for those customers on the phone as well as those in the clinic; provides telephone triage; disseminates messages appropriately utilizing available technology as appropriate; prioritizes calls appropriately and timely. About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment. Medstar Health Bel Air MD

Manager - Patient Access Support

Upper Chesapeake Health