Las Vegas, Nevada
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
The Banquet Manager provides strategic direction and day-to-day oversight of ARIA's industry-leading luxury Banquets Operations, including strategic planning, leadership, financial performance and development of staff and service standards. Assists with the development and executes strategies that maintain ARIA's competitive advantage within the market and maximize revenue. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.
Responsible for monitoring all banquet financial statements, and working with departments to keep all costs in line with budgeted guidelines and ensuring proper profit margins
Leads through communication, administration and financial controls resulting in the provision of exceptional food quality, service and experiences at targeted profit levels
Works with the Director of Banquets to maintain departmental budgets and supports the team in the execution of a strategic business plan
Ensure that the service standards are consistent with the property and brand attributes and that the team adheres to them
Work with Banquet Asst. Managers, Supervisors and Department Heads to create, update and implement training materials and sessions for all events to ensure understanding of luxury standards and expectations for each role
Ensuring effective communication amongst the teams within all departments for the success of all convention events
Describes, assigns and delegates duties and authority clearly and responsibly for the operation to the management team in each department, and follows up on expectations
Provides leadership and guidance to management to ensure smooth running of the operation in accordance with luxury standards
Conducts communication meetings with all department leaders and staff to ensure the proper knowledge of key company and departmental information, and solicits feedback to ensure understanding and discuss issues
Ensure proper communication and requests between departments are done in a timely manner and in accordance to derived standards
Experience in development purchase and control of operating equipment and a sensitivity to design and refurbishment of banquet support equipment
Work with the Banquet team to ensure the proper tendering of all banquet checks and the delivery and sign off on the checks with the clients for each group
Researches and recommends new products, processes and services for evaluation, development and implementation to ensure the department's competitive advantage in the marketplace
Supports and collaborates with external and internal stakeholders and business partners on decision-making
Supports refined luxury service to comply with Forbes standards (when applicable) ensuring guest satisfaction
Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service
Effectively works with Management Team to create par levels for all goods and equipment to ensure departments are prepared for existing business levels
Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials
Foster an environment of that promotes independent thinking and allows employees to bring out and propose new and creative ideas
Create a succession plan for departmental leadership by meeting frequently to review career objectives, leadership strengths, identifying personal constraints for improvement
Direct department team member development including hiring, firing, coaching, offering recommendations, promoting and/or accountable for any changes to an employee's status
Fosters a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
Work with management to ensure the proper upkeep of the Convention Space, and leverage relationships with other departments to ensure the maintenance of the Convention Space is handled properly
Educates management on departmental goals ensuring the buy in and support of all team members as they directly affect the success of the department
Ensures all accounting and payroll items are handled properly and in a timely manner
Fosters the cooperation between Management, Employee Relations and the Union to handle all issues and grievances that may occur
Ensures quality interviewing, hiring, and training that encompass the Company's standards and commitments
Establishes and maintains a culture of integrity, teamwork, and respect to ensure the long-term continued growth and profitability of the department.
Involved in coaching opportunities, disciplinary decisions, and performance evaluations and serves as mentor for any employee.
Must be at least 21 years of age.
Bachelor's degree in related field or equivalent experience.
At least 6 years of Catering/Convention/Banquets experience
At least 3 years of Catering/Convention/Banquets experience in a similar luxury resort setting
At least 3 years of Food and Beverage management experience managing a workforce of at least 100 employees
Working knowledge of catering sales system, Delphi.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skill to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Working knowledge of Audio Visual and IT systems.
Able to effectively communicate in English, in both written and oral forms.
Previous experience working in a similar resort setting.
Experience managing employees using a Collective Bargaining Agreement.