Manager, B2B Strategy - Education, Technology & Operations

At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a successful Manager, B2B Strategy

• Education, Technology & Operations within ALG Vacations. In this role, you will support and drive the strategy, project management, and execution of core B2B initiatives for travel advisor education, VAX booking engine technology and desired enhancements, and the liaison for Contact Center and Operations Team initiatives. You will report to the Director of B2B Education, Technology & Operations and work across the overarching B2B team to collaborate and understand the needs of travel advisors and their customers. You will be responsible for effective, efficient, and prioritized development and roll-out of core strategies and initiatives pertaining to travel advisor education, technology and operations.

A successful Manager, B2B Strategy

• Education, Technology & Operations will:

• Support and drive the strategy, project management, and execution of B2B initiatives across Technology, Operations and Education.

• Develop and manage travel advisor workshops including Ascend, ALGVPro Live, Mega Fams and Elite trips.

• Assist in content development of presentations regarding technology/call center/operations/education at travel advisor events.

• Determine process and technology changes that will benefit both the travel advisor and ALGV and works with key stakeholders to provide guidance on the business need, ROI, development and execution.

• Collaborate with Trisept and other key stakeholders on prioritization of B2B tech projects.

• Assist in developing the VAX travel advisor dashboard to view open tickets, sales metrics, and other key elements.

• Develop and executes contact center deflection strategies through data, reach-outs, and training.

• Connect the dots between sales/trade strategy/marketing/revenue management and other key departments and strategizes with the training team to ensure training topics are useful for the audience and ALGV to achieve business goals.

• Demonstrate a commitment to Hyatt's purpose, mission, vision, and core values.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualification may be required and/or assigned as necessary.

A successful Manager, B2B Strategy

• Education, Technology & Operations will have:

• Bachelor's Degree in Business, Marketing or related field.

• 5+ years of travel industry work experience with strong project management background and history of success developing, planning, organizing, executing, and measuring new initiatives.

• Strong skills in MS Office

• Word, Excel, PowerPoint.

• Knowledge or ability to learn PowerBI reporting tool.

• Ability to effectively lead cross-functional teams.

• Experience working with external partners.

• Travel industry knowledge and experience highly desired.

• Strong analytical mindset to support data-driven decision-making.

• Excellent judgement and decision-making ability in crafting solutions while considering costs and benefits of potential actions.

• Strong verbal and written communication skills with proven ability to present to leadership.

• Ability to successfully work across departments, functions, and skill levels; must be well-organized and able to multi-task.

Additional Required Experience:

• Natural curiosity and eagerness to understand all aspects of the business and drive business growth through cross-functional partnership.

• Ability to travel by air/car both domestically and internationally.

• Strong problem-solving skills and experience with turning data into actionable insights.

• Creative, self-motivated, and ready to take initiative.

• Strong time management and follow-up skills.

• Strong organizational and project management skills.

• Attention to detail and commitment to accuracy.

• Ability to comply with tight deadlines and handle multiple tasks at once.

• Flexibility and willingness to conform to changing job responsibilities.

• Ability to work collaboratively with colleagues.

About Apple Leisure Group

As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of many different brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Resort Brand Management: management of 5-star and 4-star luxury resorts

• Destination Management Services: Best-in-class destination management services provided by Amstar DMC and Worldstar

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club

• Technology Solutions: Innovative technology solutions provider Trisept Solutions, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About APPLE VACATIONS

The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG's Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance

• Basic Life Insurance

• Short & Long Term Disability

• Paid Parental Leave

• Corporate Wellness Program

• Travel Discounts & Deals

• Paid Time Off & Holidays

• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.