Manager, Asset Protection (Buffalo, NY)

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now.

About the team and position

We're looking for an experienced and collaborative Field Safe & Secure Manager to lead the Safe and Secure efforts for a large distribution center, consisting of 400+ associates and a product inventory exceeding $100MM. The Field Safe & Secure Manager will work closely with the Facility Leadership Team (Operations, Wholesale, Logistics, and People Operations) in supporting the safety of our associates and the protection of our assets in a dynamic working environment. The Field Safe & Secure Manager will be responsible for implementing enterprise programs and ensuring the effective adaptation by the appropriate team within one or more designated facilities. They will provide day to day leadership of the Safe and Secure Team. The ideal candidate must possess leadership and people management skills, strong communication skills, quantitative rigor, and must be able to exercise independent judgment and work collaboratively with Carvana's varied operational functions. Most importantly, you will see your insights have an immediate, tangible impact every day in a disruptive and rapidly growing company. The position is field based and reports directly to a Regional Associate Director or Senior Manager, Field Safe & Secure.

What you'll be doing

• Day to day leadership of the Safe and Secure Team at their facility(s). This will include recruiting, hiring, and on-boarding new associates to ensure their acclimation success. Provide clear expectations, support through consistent coaching, and provide follow up and problem solving to situations that may arise. Ensure an effective schedule is in place to properly meet facility goals. The Safe and Secure Team will consist of Safe and Secure Associates and Safe and Secure Technicians.

• Build and maintain strong working relationships with the Facility Leadership Team to provide appropriate business support on all issues pertaining to Associate Safety, Site Safety, Site Physical Security, Inventory Control, Crisis Management, and Business Continuity. Integrate with daily operational processes to ensure Enterprise Safe and Secure Program elements are appropriately in place. Work proactively to identify any new risks and work with partners to implement solutions. Partner with the Field Safe & Secure Manager on continuing business needs and solutions to address.

• Work daily with the Inventory Control Analyst and the Inventory Control Associate Team to monitor all vehicles assigned and in transit to the facility(s). Ensure any vehicle exception is researched and tracked. Attend weekly calls/meetings to ensure a strong working knowledge of the processes and communication of key issues. Manage the stolen vehicle reporting process and lead all inquiries pertaining to such. Partner appropriately with Market Safe and Secure Manager, Corporate Insurance, and other partners during the reporting and inquiry process.

• Work daily with the Safe and Secure Team and appropriate third party vendors to ensure consistent controls are in place at our gates and other key access points. Manage the Safe and Secure technology infrastructure to ensure all tools are properly functioning and are being utilized in the most efficient way to promote a safe and secure environment for our associates.

• Manage the Card Access process at our facility(s). Work closely with the Safe and Secure Technician, who will be the day to day leader of this process, to ensure timely issuance of badges to Carvana Associates and appropriate building access.

• Complete Daily Production walks in conjunction with business partners. Document all issues and provide immediate solutions to remedy. Be a coach to the associate team to support the training and their roles. Work with the Facility Leadership Team to build and implement facility improvement plans to reoccurring or large scale risks. Lead the implementation of all new hire Safe and Secure training.

• In partnership with the Enterprise Safe & Secure Team and the respective Carvana Business Unit - support the implementation of EHS protocols in the various facilities. Support should include training, protocol coaching, site assessments and improvement plans, recognition, and other actions to drive a culture of safety in each location.

• Be an active participant in identifying and resolving issues that impact the Safe and Secure Program. This includes active participation in resolving the issue rather than simply reporting.

• Track, and report on key performance indicators and exception based reporting to help mitigate risk and identify trends and root causes, including working with Risk and Operations groups to determine how to collect, store, and organize data relevant to Field Safe and Secure.

• In partnership with the Market Safe & Secure Manager, provide project management support for key initiatives within the market. When directed by the Market Manager, address Safe and Secure issues and provide solutions to Carvana facilities in close proximity.

• Ensure inquiries of internal and external theft and fraud are properly conducted, in close partnership with HR and applicable operating departments.

• Be an active member in the local community representing Carvana specifically with local police, fire, prosecuting offices, and emergency management agencies.

• Foster open and productive working relationships with other applicable company departments.

• Exercise prudent discretion regarding confidential and sensitive personnel information.

• Perform other duties as assigned.

• Domestic travel required - 10%.

Key Metrics

• Annual Theft Loss versus Accrual rate.

• Annual Vehicle Damage Loss versus Goal.

• Safe and Secure Facility Budget Actual vs. Plan.

• Engagement Survey Results (Safe and Secure Team Engagement & Turnover).

• Third Party Security Actual versus Plan.

• WC and GL Claims vs. Plan.

• Ready Now Promotable Candidates.

What you should know/have

• Bachelor's degree from an accredited college or university preferred.

• At least 5 years of Safe and Secure leadership experience, preferably including distribution, warehousing, and fulfillment.

• At least 3 years' experience directly supervising and managing a team.

• Excellent verbal and written communication skills.

• Strong analytical and data-driven skill set.

• Experience implementing Risk Mitigation programs to improve company profitability in collaboration with partners within a complex business environment.

• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines; Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.

• Experience investigating and resolving theft and fraud issues.

• Able to help create, develop and implement process improvement(s).

• Exceptional organizational skills with attention to detail and ability to prioritize multiple tasks.

• Crisis Management Leadership experience.

• Experience leading OSHA Program implementation within a distribution, warehousing, and fulfillment environment.

• Must promote the company culture and mission to all employees, vendors, clients, and business partners.

• Knowledge of how to utilize Microsoft systems.

• OSHA 10 Hour Training Certification preferred.

What we'll offer in return

• Full-Time Salary (salary range: $72k-$82k)

• Medical, Dental, and Vision benefits.

• 401K with company match.

• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..

• A great wellness program to keep you healthy and happy both physically and mentally.

• Access to opportunities to expand your skill set and share your knowledge with others across the organization.

• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.