Responsible for improving operational focused processes and supports critical business strategies by managing the design, development, implementation, training, and maintenance for Owens & Minor business software applications systems. Leverages operational and business acumen coupled with technical expertise to support operational and business objectives.
Plans and interacts with external customers as well as internal business partners to facilitate the implementation of creative and complete "business solutions" (technology,applications, processes and training) in accordance with customer contracts,regulatory and financial and legal requirements. Serves in a Project Management capacity ensuring the management of cost, schedule and quality to achieve successful applications implementations are achieved and maintained. Continuously improves own industry knowledge and leverages technology to broaden Owens & Minor future service offerings.
ESSENTIAL JOB FUNCTIONS:
1.Identifies practical yet innovative and creative solutions to meet both internal and external Owens& Minor customer needs. Educates internal and external customers on how technology can be leveraged for business value and growth. Facilitates the definition of business process and system requirements for new technology initiatives.
2.Serves as strategic architect in the development of customer on-boarding plans based on contractual requirements. Focuses on functionality required for specific customer needs defined by contract and service level agreements including, but not limited to, pick, pack, ship, storage and value-added services. Develops business requirements and designs and manages cut-over to production.
3.Acts as a liaison between the customer, personnel and other business partners to identify and implement improvements. Partners and aligns Information Services (IS) with customer business objectives by establishing working relationships at individual and department levels with all customer partners.
4.Ensures the delivery of support that is consistent with end user expectations and service level agreements by monitoring level of customer satisfaction regarding activities that are executed across IS functions. Monitors and reports operational service level agreements across customers and technical operations teams.
5.Establishes performance metrics and measurement criteria for internal and external service processes that will improve overall service responsiveness to our customers. Develops, tracks and reports metrics and key performance indicators (KPI) for the team. Monitors and ensures a high level of customer satisfaction with services provided to our clients.
6.Manages multiple simultaneous customers from inception to implementation on various platforms and technologies.
7.Provides oversight to the warehouse/distribution focused software systems (WMS, WFM (Labor Management), LENS (Web Visibility), etc.) and maintenance support processes,including but not limited to:
a. Second-level application support and problem troubleshooting
b. Custom Development and enhancements to improve operations
c. Report-writing, custom client-labeling,client billing and web visibility
d. Configuration management(applying and testing of service packs and upgrades), data feed development and interface monitoring
e. The design and participation in disaster recovery exercises
f. Conformance to Regulatory and compliance and Quality standards.
8.Provides oversight to drive the continuous improvement/lean initiatives processes in order to drive operational efficiencies throughout the end-to-end supply chain and to achieve expected outcomes.
9.Manages third party providers(defines work, drafts Statements of Work (SOWs), monitors performance,evaluates results and tracks cost and time lines).
10. Designs, develops, tests and validates work flow and process controls with customer and operations personnel. Manages migration to production.
11. Trains and mentors personnel in the functionality/ operations and formal continuous improvement methodologies through the implementation and go-live process. Provides continued application support after go-live.
12. Manages the creation and/or updates to system documentation in accordance with regulatory, financial, legal and/or departmental requirements. Develops standards, policies and procedures to guide developers and technical support personnel.
13. Employs technical expertise to support sales team throughout the sales process demonstrating the application and technical services options available. Augments the sales team during the sales process as required.
14. Leads multiple projects and over sees developers to ensure that specifications are met.
SUPPLEMENTAL JOB FUNCTIONS:
1.Augments the QA team for testing as required.
2.Supports compliance efforts for 21 CFR Part 11 as required.
3.Performs additional duties as directed.
EDUCATION & FORMAL TRAINING:
Bachelor's degree required.
7 - 10 years of experience in operations systems design and development , required
8 - 10 years of project management experience,required.
5 - 7 years of experience in managing staff,including determining assignments, providing guidance and developing skills,required.
8 - 10 years of experience in manufacturing and/or supply chain distribution, preferred.
KNOWLEDGE, SKILLS, & ABILITIES:
A. Must possess effective verbal and written communication skills with the ability to communicate with multiple audiences, including senior management,corporate and distribution center teammates.
B. Well developed and proven leadership of complex business operations.
Familiar with a variety of the field's concepts,practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks.
C. Strategic mindset with a deep functional knowledge of the Distribution industry Proven Analyst experience in facilitating the definition of business requirements and designing and implementing solutions, including processes and managing change.
D. Pharmaceutical and/or healthcare business applications experience.
E. Experience working with many and varied third party vendors.
F. Able to act as a visionary, capable of identifying emerging technologies and successfully apply them to critical business problems.
G. Demonstrated analytical skills including the ability to make and act on decisions with limited information.
H. Ability to manage large teams across multiple technology related disciplines.
I. Technical understanding in a broad range of technology disciplines such as n-tier development, Java,HTML, XML, Enterprise Application Integration (especially MQ Series),relational databases, application servers, and security services.
J. Experience in development processes including requirements gathering and analysis design, selection of tools and technologies, release and version control, testing methodologies and deployment management.
K. Demonstrated negotiation,persuasion and conflict management skills; proven ability to serve as champion for multiple projects simultaneously.
L. Ability to identify opportunities that lead to operational improvements and/or savings.
M. Self-starter with a sense of urgency, ability towork independently an in a team setting involving multiple departments, partners,and business processes.
Owens & Minor, Inc.