The Federal Reserve Bank of Cleveland has a unique opportunity for a Manager II/Manager III, Application Product Management. This role is an ideal fit for an experienced people manager and leader with vision to drive the ongoing transformation of the Cash Product Office's technology product management function. Do you love (and excel) at customer engagement, and delivering business value? Do you have interest in driving digital transformation in a key Federal Reserve System business line? If so, our team could be a great match for you.
The Cash Product Office (CPO) is responsible for the strategic direction and national support for Federal Reserve Cash Services (FedCash Services). The CPO provides operational guidance and technology strategies for U.S. currency and coin, supplied to depository institutions by the twelve Federal Reserve Banks. The CPO demonstrates its core values of community, service, expertise, resiliency, and curiosity in how we work and interact with each other and our broader community. From the words we use, to how we make our financial decisions, we incorporate these values in how we show up every single day.
National Cash Automation (NCA) is the CPO's software development and support team. NCA is responsible for maintaining and improving the Federal Reserve System's cash operations suite of automation solutions. The role of the Application Product Management team is to work with customers (internal and external) to understand, articulate, and prioritize functional improvements to NCA's systems and services, and to collaborate with our partners to deliver and communicate business value.
In this role, you will use customer engagement and design thinking skills as well as staff development and management skills to lead your team of experienced Product Managers in delivering business value through improvements to our FedCash software suite. You will also build relationships with end-users, project and portfolio support partners, and application development teams to encourage strong collaboration and deliver business value.
You will lead the product management team in updating/maintaining the long-term vision for the FedCash Suite, developing and implementing the customer engagement and research strategy, measuring product adoption and effectiveness and leading product related communications
You will lead and handle process improvement and experimentation, innovation efforts related to the FedCash application suite.
You will hire, coach, mentor and develop staff, including developing individualized development plans so that staff skills remain relevant and consistent with Bank standards and standard methodologies in the product management discipline.
You will lead staff assignments to ensure that product areas are appropriately resourced and aligned with CPO's strategic goals and objectives.
Provide periodic briefings for the FedCash Services product director, product manager and business line CIO, as well as key partners and governance bodies.
Lead or participate in Federal Reserve System workgroups.
Bachelors' degree or equivalent experience.
Five or more years of project or program management experience
Working knowledge of Agile development
At Manager II level, requires five or more years of experience managing people or leading teams, at Manager III level, requires seven or more years of experience managing people or leading teams.
Strong people management and development skills, including the ability to provide candid constructive feedback to team members with a focus on individual and team development.
Experience in leading teams in a virtual, multi-location, or matrixed, organization.
Understanding of industry standard methodologies.
Excellent interpersonal, emotional intelligence, collaboration and consensus building skills.
Strong problem solving, critical thinking, and customer research skills.
Strong verbal and written communication skills, excellent presentation abilities, significant experience representing positions and perspectives to internal and external audiences.
Confirmed ability to develop informal and formal business relationships across all levels of an organization, including executive management.
Ability to travel up to 50%.
Helpful, but not required:
Experience with design thinking
Industry certifications in product or project management:
SAFEe (Scaled Agile Framework) training or certification:
PMI-ACP (Agile Certified Professional)
Scrum Alliance (Certified Scrum Master/Certified Scrum Product Owner/Certified Scrum Developer)
Scrum Alliance (Certified Scrum Professional)
Agile Scrum Master
Physical Demands and General Working Conditions
Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air.
The Federal Reserve Bank of Cleveland is an Equal Opportunity Employer. We are dedicated to sustaining an environment in which diversity is valued and differences are strengths. It is the Bank's policy to provide equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, genetic information or sexual orientation.
Federal Reserve Bank