Manager Application Development & Support - Remote

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The IT Application Development Manager is responsible for the leadership and management of technical resources who provide application support and development for Custom Integration Solutions (customized invoicing), GeoTab APIs that are leveraged by several Ryder applications, and the Electric Vehicle (EV) program. The Manager oversees the Scrum teams responsible for the development and support of the application in these portfolios. This role manages a team with skills in various technologies including but not limited to: .NET, Azure, API development, SQL, GeoTab platform, Appian, SharePoint, AS400, and other technologies.

Additionally, the Manager is accountable for working collaboratively with the Product Owners in fulfilling the overall vision of the products, as well as managing customer expectations, and ensuring process adherence that results in timely response to user requests for operational or technology improvements, and acts as a user advocate to other internal/external IT teams. This position may be called on to provide a level of project management for single or multiple projects and/or manage vendor relationships with third party service providers.

ESSENTIAL FUNCTIONS

• The IT Application Development Manager provides operational leadership, guidance and financial oversight for the IT Application Development team responsible for the solutioning, development, and deployment of business capabilities.

• Provides technical leadership, sets technical priorities, and removes obstacles for developers.

• Collaborates with other IT teams to deliver innovative solutions.

• Interacts with business management and end users, establishing relationships with key individuals.

• Oversees the system applications in an assigned area to ensure security compliance and optimum performance.

• Ensures the success of new development efforts, enhancements and efficiency of existing system applications.

• Participates in solution design, including integration efforts, and collaborates with the Solution Architect.

• Works closely with the Product Owners and the team on Sprint activities, and provides recommendations on refining or splitting user stories.

• Ensures all development projects are within scope, budget, objectives, schedules and resources for the respective group.

• Achieves accuracy, quality, timeliness and user satisfaction by managing the prescribed software development life cycle.

• Works with management on strategic planning, identifying new systems applications projects and establishing priorities.

• Responsible for the establishment and support of the applications development environment, including but not limited to methodology, standards, tools, performance criteria and design principles.

• Enhances operating efficiencies and metrics, improves customer satisfaction and improves financial performance.

• Coaches and counsels employees on performance, sets performance standards, recommends pay actions and responsible for other HR actions.

ADDITIONAL RESPONSIBILITIES

Performs other duties as assigned.

EDUCATION

Bachelor's degree Computer Science, Business Management, Engineering or related field.

Master's degree MBA a plus preferred.

EXPERIENCE

Seven (7) years or more experience Minimum of seven (7) years of progressively responsible, comprehensive experience in Application Development and IT Project Management.

SKILLS

• Possesses strong leadership and mentoring skills with the ability to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities.

• Superior interpersonal skills, including excellent written and verbal communication skills with the ability to interact effectively with all levels of personnel.

• Ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding.

• Effectively and clearly communicates to the end-user community, tailoring the communication style/method to the specific need and be able to discuss technical solutions in a non-technical manner.

• Strong analytical/technical and problem solving/troubleshooting skills.

• Demonstrated successfully implementing change/improvements.

• Strong sense of personal accountability and a proven track record of achieving desired results.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Works well under pressure, successfully meets schedules, works independently while interacting with personnel from differing groups and management levels to produce high-quality work.

• Capable of multi-tasking, highly organized with strong time management skills.

• Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record.

• Builds consensus, identifies group conflict, facilitates resolution and successfully performs in a collaborative environment.

• Defines new operational models and procedures and works with metrics.

• Works with reporting systems to pull data for analysis and decision-making.

• Detail oriented with excellent follow-up practices.

KNOWLEDGE

• Knowledge of full software development life cycle; expert level.

• Extensive technical and professional knowledge; expert level.

• In-depth knowledge of Agile/SCRUM framework and working experience in the traditional SCRUM ceremonies including Sprint Planning, Daily Scrums, Demos, and Sprint Retrospectives along with the corresponding tools used to managed the process; expert level.

• Extensive experience in developing applications with several technologies including; .Net, SOA architecture, SOAP/REST, SQL Server, Responsive UI frameworks.

• Extensive experience in web application development and support.

• Exposure to cloud technologies such as AWS or Azure.

• Awareness of programming standards and protocols; intermediate level.

• Excellent knowledge of program coding techniques, file access methods, testing techniques and documentation methods; advanced level.

• Knowledge of architecture and infrastructure required to support Mainframe applications; intermediate level.

LICENSES

TRAVEL

Applicants from California, Colorado, Hawaii, New Jersey, New York City, and Washington:

Salary is determined based on internal equity; internal salary ranges; market

data/ranges; applicant's skills; prior relevant experience; certain degrees or

certifications, etc.

The salary for this position ranges from $125,000.00 to $135,000.00.

Employees may also be eligible to receive an annual bonus, as applicable. Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan

Job Category: Application Development, Delivery & Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$125,000.00

Maximum Pay Range:

$135,000.00

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

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