Manager, Annuity Service

Are you looking to join a growing team with ample opportunities? Do you like learning new skills, problem solving and providing great service?

Excited to learn more? If so, then this could be the role for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around.

Today, LPL is a leader in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice.

And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Annuity Manager co-manages the Annuity Order Entry Trade Desk, and reports to our Vice President of Trading. The Annuity Order Entry Trade Desk is comprised of over 30 individuals who are supporting inbound phone calls from our advisors regarding placement of Annuity transactions through our Annuity Order Entry System.

In addition, the team supports various initiatives across the industry and within LPL to continuously improve and expand our Annuity offering. This includes representing LPL with Carrier Partners and industry contacts, implementing and identifying needed improvements to our processing and interfaces, creating and delivering training content for our advisors, and facilitating testing to support onboarding of new products and capabilities. As a manager, you are leading the team through these items, developing talent within the organization, and establishing team level goals, and collaborating across LPL to deliver an industry leading experience in the Annuity space.

Responsibilities:

• People Management: You will co-manage the Annuity Order Entry staff which includes all aspects of managing people: hiring, performance management and goal setting, setting daily and weekly team priorities, and developing talent. Create performance plans, coach employees for improved performance, identify developmental needs and opportunities, recognize staff contributions, motivate employees, ensure clear and consistent communications up and down the organization and complete performance and pay reviews.

• Advisor Support: Lead the team in delivering world class service that delights our advisors.
  
  Manage and monitor daily workflow to ensure SLAs are met. Coach team members on service delivery. Act as a point of escalation for advisor issues. Lead team in consultative training approach to help advisors gain further value from our annuity platform and capabilities.

• Continuous Improvement: Lead the team through continuously improving our annuity experience.
  
  This includes compiling and analyzing call, transaction and NIGO trends to identify areas of opportunity. Participating in identifying, supporting and implementing system and process initiates that improve the annuity experience and expand our capabilities. Provide thought leadership and support to the project request process for the Annuity desk.
  
  Actively manage system defects, create suitable workarounds and ensure system issues are reported tracked and fixed in a timely manner. Review process workflow for purpose of increasing efficiencies and identifying potential areas for improvement (i.e. ease of doing business).

• Risk Management: Ensure compliance with regulatory requirements, anticipate - as well as adapt - to regulatory changes. Be able to identify how these regulatory changes will impact Annuity Order Entry desk, and identify needed updates to processes and systems to adapt to regulatory requirements, actively review procedures, identify areas of risk and ensure proper controls are in place to mitigate risk.

• Annuity Expertise: The Annuity Manager must have or be willing to quickly acquire a high level of knowledge regarding products supported by the Annuity Order Entry desk, industry standards and industry regulations.
  
  Maintain relationships with management of other internal business units, software vendors and annuity carriers. Maintain high-level knowledge of LPL processes and system platforms as they relate to Annuity purchases, corrections and operations. Represent the Trading department in project meetings and initiatives that either directly or indirectly impact the Annuity area.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 5+ years of professional experience

• 2+ years in financial services

• Licenses/Certifications: Series 99 required or must obtain within 90 days.

Core Competencies:

• Strong leadership skills

• Strong attention to details

• Strong client focus

• Ability to provide effective feedback

• Strong work ethic

• Excellent organizational skills

• Excellent communication and listening skills

• Commit to owning the customer experience by driving satisfaction to high levels and adhering to our corporate values

Preferences:

• Previous management experience preferred.

• Series 7, 24, 63/65 or 66 preferred.

• Software/Systems Skills Required/Preferred: MS Office, BETA, ClientWorks, ServiceWorks, Nice, Documentum, Electronic Order Entry

• Bachelor's degree

Pay Range:

$67,200-$100,800/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees.

We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position.

Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.