Manager And Casino Operations

POSITION SUMMARY

The Casino Operations Manager is responsible for the successful operation of the shift and assuring that guests have a favorable gaming experience. MUST HAVE KEY GAMING LICENSE.

RESPONSIBILITIES

• Responsible to the Director of Gaming Operations for successful performance of assigned duties.

• Responsible for the supervision and performance of the Slot Attendants.

• Assists personnel, as necessary, to assure the successful performance of the slot department and the company overall.

• Maintain a pleasant, friendly and welcoming attitude toward all external and internal guests at all times.

• Ensure safety and security of all guests and team members. Responsible for customer service, relations and disputes. Manages, processes and programs to effectively control and reduce loss time injuries.

• Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.

• Interview, hire, develop and evaluate department staff.

• Administer disciplinary action as necessary.

• Review and manage department's financial data.

• Review slot activities and promotional status with Director of Gaming Operations.

• Meet with departmental directors and managers as necessary.

• Develop, implement and manage processes and procedures to ensure full compliance at all times with Colorado Division of Gaming regulations and internal controls.

• Have complete knowledge of all casino events and promotional activities.

• Maintain strict confidentiality relative to financial data and casino policies.

• Prepare/present various oral and written reports to the Director of Gaming Operations.

• Achieve performance goals.

• Other duties as assigned.

MISCELLANEOUS

• Management abilities demonstrated in managing the slot shift properly.

• Maintaining interpersonal working relationships among all personnel.

• Oral and written communication skills.

• Adherence to state gaming regulations.

• Willingness to assume overall responsibility relative to the performance of the slot shift.

• Management of departmental budget and goals.

• Effective managing of the staff.

• Accuracy in completing assigned duties, paperwork and reports.

QUALIFICATIONS

• Five to seven years-experience within the slot department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.

• Valid Gaming License and TIPs Card.

• Must obtain/maintain a Colorado Division of Gaming Key License.

MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT

• Office environment, casino environment, high rise hotel.

• Exposed to bright lights and excessive noise levels.

• Ability to analyze and interpret departmental needs and results.

• Ability to solve complex problems.

• Broad variety of tasks and deadlines requiring an irregular work schedule.

• Ability to perform assigned duties in an interruptive office.

• Communicate appropriately with all casino guests, casino departments and fellow team members.

• Must possess strong interpersonal, written and oral communication skills.

• Must demonstrate a proven track record of providing outstanding guest service.

• Must be able to work both independently and as a member of a team.

• Must be able to work a flexible schedule as required by business operations, including late nights, weekends and holidays.