Manager, Ambulatory Clinical Pharmacy Services

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Schedule Details:

Monday through Friday

Scheduled Hours:

830a-5p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Position Summary: Responsible for providing patient care according to the laws and regulations governing pharmacists and the practice of pharmacy by the appropriate state and federal agencies. When assigned to particular pharmacy service teams, may be responsible for prescribing medications under specific collaborative drug therapy management agreements (CDTM).

Works independently, and within the limits of established pharmacy/ambulatory care practice site's policies and procedures, as a member of the patient care team. Directs and coordinates the activities of a pharmacy service area. Supervises all support personnel during an assigned shift, operating within the limits of pharmacy policy and procedures, and the regulations of the Board of Registration Pharmacy.

Major Responsibilities:

• Manages the day to day operations of the practice area; oversees the determination of staffing levels, and development of schedules and daily work assignments.

• Ensures delivery of quality pharmacy services for our patients.

• Develops and implements policies/procedures designed to improve medication management assuring compliance with regulatory and quality guidelines/regulations.

• Prepares and submits activity reports based on approved performance, and/or financial metrics, to the Sr. Director of Pharmacy Services.

• Works collaboratively with other managers to promote the improved delivery of clinical care and improved patient outcomes.

• Leads ongoing systematic performance improvement initiatives involving the assessment and utilization of medications in patient care areas. Ensures that these improvement efforts are integrated effectively by involving stakeholders.

• Promotes financial health of department by ensuring responsible utilization of resources, optimizing revenue capture in compliance with regulatory requirements.

• Manages human resources to ensure quality pharmacy services and promote positive employee engagement and standards of respect.

• Ensures the hiring of qualified personnel for the effective operation of pharmacy programs.

• Promotes the model philosophy that all pharmacists must be both operationally and clinically competent and motivated.

• Effectively communicates departmental, organizational and performance information to staff and other health care providers.

• Functions as a member of the Pharmacy Leadership Team and provides coaching, mentorship and leadership to direct reports.

• With the Pharmacy leadership committee, leads Clinical Ambulatory pharmacy program growth and development.

• Support CDTM as applicable:

PRINCIPLE DUTIES AND RESPONSIBILITIES SPECIFIC TO CDTM (Only applicable to team members that require CDTM to perform job functions)

• The pharmacist shall hold a current unrestricted license in good standing to practice pharmacy in the Commonwealth and currently be engaged in pharmacy practice in the Commonwealth.

• Must have Massachusetts Controlled Substance Registration license, National Provider Index number, and a Drug Enforcement Administration Registration number, if applicable.

• The pharmacist shall wear a nametag, which identifies him/her as a pharmacist.

• The pharmacist shall have completed 5 years' experience as a licensed pharmacist or have satisfied one of the requirements in 247 CMR 16.02(1)(c).

• Have earned a Doctor of Pharmacy degree and have entered into a collaborative practice agreement on or before 2017; or Have completed such other education or residency criteria that the MA Board of Pharmacy determines to be the equivalent of five years' experience as a licensed pharmacist.

• The pharmacist shall devote a portion of practice to the defined drug therapy area that the pharmacist shall co-manage.

• The pharmacist shall complete, in each year of the term of the protocol, at least 5 contact hours or 0.5 continuing education units of Board-approved continuing education that address areas of practice generally related to the particular collaborative practice protocol.

• The pharmacist must notify the Board of Registration of Pharmacists of change of employment, supervising physician, or departure from the state within 30 days. Whenever an authorized pharmacist participating in CDTM is disciplined by the Board, whether by agreement or Board order, or otherwise subject to any practice restrictions, the authorized pharmacist must provide written notification of such discipline or practice restriction to each supervising physician.

• A supervising physician or physician designee may permit a pharmacist to approach patients of all ages and with all types of conditions, to perform the following tasks pursuant to a written CDTM agreement including, but not limited to:

• Collect and review patient history, including a medication history and relevant disease state history to manage CDTM services as appropriate per protocol.

• In the ambulatory setting, monitor vital signs as appropriate per protocol and record pertinent data.

• Assist the supervising physician or physician designee in an inpatient setting as follows:

• Record patient progress notes.

• Order and interpret select laboratory test as outlined in the specific CDTM protocols.

• Order medications as outlined in the specific CDTM Protocols.

• Instruct and counsel patients on the use of prescribed drug therapy.

Standard Management Level Responsibilities:

• Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.

• Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

• Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.

• Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.

• Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.

• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

• Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc.

• Develops and maintains procedures necessary to meet regulatory requirements.

• Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.

• Ensures adequate equipment and supplies for department.

• Develops and maintains established departmental policies, procedures, and objectives.

• Ensures compliance to all health and safety regulations and requirements.

• Maintains, regular, reliable, and predictable attendance.

• Performs similar or related duties as required or directed.

Position Qualifications:

License/Certification/Education:

Required:

• Doctor of Pharmacy (Pharm.D) degree with 5 years experience; OR Bachelor of Science in Pharmacy (BSPharm) degree with 7 years experience.

• Licensure with the Massachusetts Board of Registration in Pharmacy.

Preferred:

• ASHP Accredited Residency in Pharmacy Practice (PGY1) and PGY2 in Ambulatory Pharmacy is recommended.

• Advanced degree in management (e.g. MHA, MBA).

• Board certification in a related specialty preferred.

• Must meet all Board of Pharmacy requirements to enter into a collaborative drug therapy agreement

Experience/Skills:

Required:

• Experience required listed above based on degree.

• Demonstrated leadership experience.

• Excellent interpersonal skills, ability to communicate effectively both orally and in writing

• Demonstrates effective collaboration and teamwork skills.

Preferred:

• Three years of supervisory experience.

• Publications in professional journals and/or presentations at professional meetings.

• Active participation in professional organizations at the local and national levels.

This position may include additional travel to offsite clinics.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.