Manager, Aftermarket Operations, Internal Customers

Raytheon Technologies Corp Windsor Locks , CT 06096

Posted 4 weeks ago

Date Posted:

2021-08-31-07:00

Country:

United States of America

Location:

01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA

The Manager, Aftermarket Operations, Internal Customers, leads in-depth reviews with Internal Customers, Leaders and Business Unit using multiple media types such as PowerPoint and Excel to keep real time status data including performance recovery plans, expedite requests and future on time delivery metrics projection.

The Manager has significant development opportunities and flexibility in a hybrid work structure.

Primary Responsibilities:

  • Influence and drive on-time internal customer service to 95%

  • Investigate existing gaps and identify best practices, across the enterprise, to adopt.

  • Brief key stakeholders on current Overdue Sales (OD) status, On Time Delivery (OTD) projections and Expedited Material requests

  • Develop and improve performance to various Key Process Indicators

  • Improve integral system processes from order entry to the final delivery of product to the customer.

  • Ensure assigned business units have comprehensive plans to drive burn down of overdue line/upcoming due customer orders.

  • Organize and drive closure to specific customer late delivery issues across respective business units.

Basic Qualifications:

  • Bachelor's degree and 8 years of prior relevant experience OR

  • Advanced Degree in a related field and minimum 5 years experience OR

  • In absence of a degree, 12 years of relevant experience is required

  • Must be a U.S. Person/Permanent Resident "Green Card" holder

Preferred Qualifications:

  • Advanced experience within SAP Materials Management Functions

  • Experience engaging and supporting internal Aftermarket customers

  • Microsoft Office Product experience specifically Excel and PowerPoint

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Tuition reimbursement

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Redbrick - Incentives for a Healthy You

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Best Doctors, second opinion program

  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

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Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! Collins Aerospace Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. 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Manager, Aftermarket Operations, Internal Customers

Raytheon Technologies Corp