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Manager, Advertising Quality

Expired Job

Comcast Englewood , CO 80110

Posted 5 months ago

Business Unit:

Job Summary:

Responsible for managing the Excellence in Operations team that monitors, repairs, and maintains network infrastructure. Implements and ensures dherence to department procedures, processes, and policies. Maintains relationships with people across a variety of areas within the organization. Plans and leads projects and provides expertise in cross-functional project teams. Has overall responsibility for developing/administering performance standards for organizational unit. Develops processes and procedures to implement functional strategies.

Core Responsibilities:

  • Assists with developing new and/or updated policies, procedures, and processes. Implements LMC Service Level Agreements, policies, procedures, and processes to ensure efficient and effective support for all operating systems.

  • Ensures that established National Service Level Agreements for all processes and procedures are followed at all levels.

  • Implements and maintains monitoring processes for all services, network performance, network maintenance, telecommunications maintenance, facilities management, CMTS's, and overall network performance/reliability.

  • Assures proper tracking and reporting of network related measurements including network health reports, post-mortem of outages, outage reports, headend reports, trending reports/analysis, and management/operating summaries.

  • Plans and leads department projects and initiatives and provides expertise and leadership in cross-functional project teams.

  • Ensures all department projects and initiatives are completed on time and within budget.

  • Develops team performance standards and conducts performance reviews to ensure that staff is operating at optimum efficiency and in accordance with Company standards.

  • Integrates department strategy into daily goals and objectives

  • Develops, trains, and mentors staff and ensures they have the resources available to competently and efficiently perform their duties.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent

  • Engineering

  • Generally requires 6-9 years related experience

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team-make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our

communities

Comcast is an EOE/Veterans/Disabled/LGBT employer


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Manager, Advertising Quality

Expired Job

Comcast