Responsible for managing the Excellence in Operations team that monitors, repairs, and maintains network infrastructure. Implements and ensures dherence to department procedures, processes, and policies. Maintains relationships with people across a variety of areas within the organization. Plans and leads projects and provides expertise in cross-functional project teams. Has overall responsibility for developing/administering performance standards for organizational unit. Develops processes and procedures to implement functional strategies.
Assists with developing new and/or updated policies, procedures, and processes. Implements LMC Service Level Agreements, policies, procedures, and processes to ensure efficient and effective support for all operating systems.
Ensures that established National Service Level Agreements for all processes and procedures are followed at all levels.
Implements and maintains monitoring processes for all services, network performance, network maintenance, telecommunications maintenance, facilities management, CMTS's, and overall network performance/reliability.
Assures proper tracking and reporting of network related measurements including network health reports, post-mortem of outages, outage reports, headend reports, trending reports/analysis, and management/operating summaries.
Plans and leads department projects and initiatives and provides expertise and leadership in cross-functional project teams.
Ensures all department projects and initiatives are completed on time and within budget.
Develops team performance standards and conducts performance reviews to ensure that staff is operating at optimum efficiency and in accordance with Company standards.
Integrates department strategy into daily goals and objectives
Develops, trains, and mentors staff and ensures they have the resources available to competently and efficiently perform their duties.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Bachelors Degree or Equivalent
Generally requires 6-9 years related experience
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our
Comcast is an EOE/Veterans/Disabled/LGBT employer