Manager, Account Operations

Kpmg Denver , CO 80208

Posted 2 months ago

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Account Operations to join our Business Development organization.

Responsibilities:

  • Strong understanding of the client master services agreement, statement of work templates and rate card implications; review contracts for consistency and for adherence to the master services agreement and client requirements prior to submission to client; track contracts from initiation through execution working with client procurement, if applicable; coordinate any contractual changes working with KPMG and client legal departments

  • Point of contact for client procurement for contract administration, client reporting requirements and related matters

  • Responsible for overall operations of the account ensuring continuous process creation, improvement and increased efficiency; oversight of junior onshore and/or offshore resource(s); advise account leadership on business operational needs

  • Oversee account's facilitation of resource onboarding, maintenance and offboarding, invoicing, payments and AR reconciliation processes per client requirements in client's Vendor Management (VMS); develop and maintain account operational procedures manual and onboarding guide for new engagement teams; continuous communications with clients to provide excellent customer service experience throughout onboarding process

  • Account financials forecasting, analysis and reporting; coordinate responses to various client audit and compliance requests for information

  • Substantial contribution and ownership of Account Operations Team activities and initiatives and sharing of best practices; responsible for coaching and oversight of one or more junior team members as their People Management Leader

Qualifications:

  • Minimum eight years of recent experience in one or more business related areas including Financial and Data Analysis, Project Management and Business Operations; experience in the Technology industry is a plus; minimum two years of people management experience

  • Bachelor's Degree from an accredited college or university in Business Administration, Finance or related field; Master's degree preferred

  • Strong knowledge of Microsoft Excel, Power Point, Word and Outlook; experience with SharePoint, Customer Relationship Databases, Google Workspace and Vendor Management System is preferred

  • Excellent communication, interpersonal, organizational and analytical skills required

  • Ability to exercise independent judgment to make day to day decisions with minimal supervision; comfortable with ambiguity and ability to multi-task; must be able to work in a fast-paced environment

  • Comfortable with ambiguity and ability to multi-task; must be able to work in a fast-paced environment

Colorado Salary Statement:

The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: Low: $79600 - High: $145900

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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Manager, Account Operations

Kpmg