Manager, Account Managers

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Responsible for managing the Wealth Management Account Managers. Accountable for the performance management process, staffing and disciplinary actions.

Allocates client accounts according to the clients' need. Serves as a resource to ensure client issues are promptly resolved. Will support client relationships

Key Responsibilities include:

1.Manages the Wealth Management Account Managers, including the performance management process and identifies training and development needs.

2.Determines staffing needs and conducts disciplinary actions, handles salary administration, and ensures resources are available to accomplish priorities.

3.Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of work.

4.Participates in division management meetings and decision-making processes to understand business plans and expectations of the group.

5.Works with client servicing manager to understand client expectations and the specific levels of support needed.

6.Works with managers to establish standards of performance that are required to meet business objectives and client expectations. Evaluates actual performance against expectations to identify areas for continuous improvement.

7.Provides on-the-job guidance to the group, and ensures that all necessary resources are provided to accomplish priorities

8.Will support client relationships

The successful candidate will benefit from having:

Knowledge of Wealth Management and Asset Services business, usually acquired through work experience.

Ability to negotiate and delegate.

Ability to communicate technical information to the team.

Organizational skills to develop periodic goals and management skill to motivate team members towards these goals.

5-7 years' experience in client servicing capacity.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.