Manager, Account Manager II Apply Job ID 1684961 Location Austin, Texas, United States Clearance
Job Family Description:
Services General Management job family is accountable for company's financial performance and client business outcomes.
Manages client relationships and acts as a trusted advisor, thought leader and general manager to grow the business through sales Develops a client-centered agenda (plan), improves the financial quality of the account [s] (grow), harnesses innovations to meet contractual commitments (deliver) and provides the leadership that aligns teams and holds members accountable for results (lead). Provides pan-company leadership working across company and with the customer as one unified company account team. Use of this job family is restricted: must own an account, sub-region/region P & L.
Manages activities of non-exempt/exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, directs and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Additional Guidance/Criteria: 1) Directs and controls activities within a sub-region or Region; 2) Position typically reports to MG3 or above; 3) Typically managers 10 or more direct reports. Span of Control guidelines may differ from these numbers.
Delivers Account Business Plan (ABP), Account Financial Plan (AFP), and Account Operating Plan (AOP)
Leads, coordinates, and manages the long-term, consultative, C-suite client relationship to become the client's trusted advisor
Establishes and manages, a program to achieve client service excellence
Presents pan-company Portfolio
Meets or exceeds financial commitments
Exercises responsibility for growing company's year over year share of wallet and shareholder return
Delivers technological and service delivery innovations that reduce costs and delight customers
Delivers on company's contractual commitments, technical or process innovations, reduces costs and delight customers
Enforces a change management mechanism for requests outside the agreed scope
Ensures a strong governance framework and meeting cadence within company and between company and the customers
Leads all employees who provide services to the client, either directly or indirectly
Education and Experience:
Bachelor's Degree or equivalent, MBA or equivalent preferred
10 - 12 years in account leadership roles such as sales, delivery or business management
Experience leading global and matrixed teams.
Experience in IT industry required and vertical industry preferred.
P & L, sales and risk management skills required.
Knowledge and Skills:
General Management Skills
Consultative sales skills
Knowledge of IT Industry, including trends and competitors
In depth knowledge of vertical industry
Change Management skills
Strong communication skills