Manager, Account Management

Politico Arlington , VA 22201

Posted 6 months ago

POLITICO's mission from the very beginning was to win the audience. We dedicate ourselves to providing accurate, non-partisan, impactful information to the right people at the right time so that they can act with confidence and speed. We experiment to avoid being disrupted and we have fun disrupting others. And we are not afraid to risk failure if it means being the best at what we do.

POLITICO seeks an experienced Manager of Account Management with a passion for people management and partnership with sales to join our dynamic and growing Audience Solutions team. You will leverage a deep understanding of the Account Manager role to management direct reports and partner across the team. You will be responsible for account management team wide initiatives, standard operating procedures and ensure the team is properly supporting business development to meet revenue goals.

What you'll do:

  • Direct Management: Responsible for direct day-to-day management of account management team including defining role responsibilities, cross-team collaboration, workflows, and career + skill development.

  • Account Management Team Initiatives and Overall Strategy: Owns weekly account management and PACE team-wide meeting to review and set expectations for overall strategy, team updates, initiatives, best practices, standard operating procedures, and collaboration.

  • Staffing and Performance Management: Focus on ensuring account management engagement and motivation remains high. Responsible for addressing and course correcting performance or staff issues.

  • Onboarding and training: Work closely with the Audience Solutions hiring managers to craft custom onboardings for each position. Responsible for the successful onboarding of all new Audience Solutions team members. Run multiple onboarding modules for each group of new hires.

  • Cross Team Support: Conducts monthly 1-on-1 meetings with business development team members who works closely with account management to ensure both parties are on the same page regarding their account manager(s) performance, skill development, feedback and performance management.

  • Standard Operating Procedures: Work with revenue operations, business development, PACE and other cross department units to ensure account management team is following and leveraging team wide standard operating procedures. Represent and propose Account Manager workflow integrations in all systems and be the main point of contact with Revenue Operations team.

  • Interviewing: Lead the hiring process for account management in order to hire quality talent for the account management team. Participate in hiring process for other roles across Audience Solutions as needed.

What You'll Need

  • BA/BS degree required

  • 3+ years of experience in sales, digital advertising or marketing

  • 1+ years of team management experience for employees in the Associate level

  • Communication Skills:
    excellent oral and written communication skills to be used in presentations and written memos

  • Experience working across multiple teams

  • Experience with Keynote, Microsoft Suite, especially PowerPoint to be used in presentations and written memos

  • Digital media planning experience a plus

What We Are For

  • Passion for journalism: individual who reveres and respects the art, science and creativity involved in journalism and its impact on our democracy

  • Knowledge of political influencer market: individual who understands the dynamic and complex ecosystem that drive public affairs decisions

  • Creativity: individual who wants to think outside of turnkey solutions for clients and is willing to dig deep into their initiatives and KPIs to create campaigns that will move the needle

  • Initiative: individual who has a desire to grow within their role and not only take on but create new opportunities

  • Collaboration: individual with the ability to collaborate across departments and work closely with POLITICO's marketing and product development team to balance the company's editorial integrity with client goals

We are driven by our values. We are relentless contributors, disruptors, collaborators, and talent cultivators. Our culture is defined by grit, total integrity, and a prioritization on innovation.

We value our people. We offer a competitive compensation and comprehensive benefits package, including health and wellness benefits, commuter benefits, and retirement plans. In our commitment to work-life balance flexibility, we offer 12 weeks paid parental leave and flexible vacation.

Let's keep in touch. Follow us on Facebook, Instagram and Twitter at @politicocareers and #meetPOLITICO for a deep dive into what makes us POLITICOs and our adventures. We'd love to hear from you!

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Manager, Account Management