Manager, Account Management

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

Nearly half of all working Americans are not saving enough for their future. Too often it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We're a high-growth tech company changing the retirement industry. We've raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

About the role

The manager of strategic and account management is responsible for the excellent delivery of services across all lines of business. This role requires strong communications skills and imaginative, bold thinking in all situations. At times, the Manager must be able to lead teams, composed of various internal resources, partners, and customer resources.

What you get to do every day

• Communicate the strategy for service delivery for high-visibility and high-touch customer relationships across strategic and account managed teams.

• Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Human Interest.

• Ensure that account managers are regularly communicating with assigned accounts, set expectations and negotiate priorities appropriately.

• Develop highly effective relationships across all departments.

• Proactively manage, measure, and track individual contributors caseloads and performance manage accordingly.

• Recognize and resolve systemic issues to prevent them from repeating.

• Work with internal partners to document, track, and support compliance with service level agreements.

• Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new services, processes, and tools.

What you bring to the role

• 3+ years of leadership experience

• Strong background across the 401(k) retirement product life-cycle.

• Demonstrated ability to manage account managers in a fast paced environment

• Must be detail oriented, organized, ability to multi-task and work independently.

• Communicate with confidence, professionalism and empathy.

• Remain composed in high-stress situations and convey empathy for our customers and your employees.

Where you will work

• Our office in Lindon, Utah

• Hybrid, in office 3 days per week

Why you will love working at Human Interest

Mission

• Highly collaborative startup dedicated to supporting employee engagement and growth. It's an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture

• Our operating principles define how we come together as a team to do our work. They reflect Human Interest's unique view on what's important and what's right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

• Customer obsession

• Long-term orientation

• Autonomous and accountable teams

• An escalating bar for talent and performance

• Fundamental optimism

Compensation

• At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $95,000 - $100,000. The salary that we offer to a new employee within this range is based on their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. Depending on the position, additional compensation components such as bonus, commission, and equity may be offered. All of our employees are offered a robust suite of physical, financial and mental wellness benefits.

Benefits -

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees

• Top-of-the-line health plans, as well as dental and vision insurance

• Generous PTO and parental leave policies

• Addition Wealth

• Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness

• Lyra

• Enhanced Mental Health Support for Employees and dependents

• Carrot

• Fertility healthcare and family forming benefits

• Candidly

• Student loan resource to help you and your family plan, borrow, and repay student debt

• Monthly work-from-home stipend; quarterly lifestyle stipend

• Employee Resource Groups including Veterans, Lift Ev'ry Voice, Pride, LatinX, Families, and Women in Tech

• Fun online and regional events and celebrations and department and company offsites

We're a great place to work (but don't take our word for it)

Here's a list of our awards and accolades:

• Certified as a Great Place To Work (2023-2024)
• Best Places to Work by Built In (2023-2024)
• America's Best Startup Employers by Forbes (2020-2022, 2024)
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company's security policies and Code of Ethics.

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures