Human Interest Lindon , UT 84042
Posted 3 weeks ago
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Nearly half of all working Americans are not saving enough for their future. Too often it's because they are employed by a company that doesn't offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We're a high-growth tech company changing the retirement industry. We've raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.
About the role
The manager of strategic and account management is responsible for the excellent delivery of services across all lines of business. This role requires strong communications skills and imaginative, bold thinking in all situations. At times, the Manager must be able to lead teams, composed of various internal resources, partners, and customer resources.
What you get to do every day
Communicate the strategy for service delivery for high-visibility and high-touch customer relationships across strategic and account managed teams.
Understand short and long-term customer goals and objectives as they relate to revenue cycle management and Human Interest.
Ensure that account managers are regularly communicating with assigned accounts, set expectations and negotiate priorities appropriately.
Develop highly effective relationships across all departments.
Proactively manage, measure, and track individual contributors caseloads and performance manage accordingly.
Recognize and resolve systemic issues to prevent them from repeating.
Work with internal partners to document, track, and support compliance with service level agreements.
Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new services, processes, and tools.
What you bring to the role
3+ years of leadership experience
Strong background across the 401(k) retirement product life-cycle.
Demonstrated ability to manage account managers in a fast paced environment
Must be detail oriented, organized, ability to multi-task and work independently.
Communicate with confidence, professionalism and empathy.
Remain composed in high-stress situations and convey empathy for our customers and your employees.
Where you will work
Our office in Lindon, Utah
Hybrid, in office 3 days per week
Why you will love working at Human Interest
Mission
Culture
Customer obsession
Long-term orientation
Autonomous and accountable teams
An escalating bar for talent and performance
Fundamental optimism
Compensation
Benefits -
A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Generous PTO and parental leave policies
Addition Wealth
Monthly work-from-home stipend; quarterly lifestyle stipend
Employee Resource Groups including Veterans, Lift Ev'ry Voice, Pride, LatinX, Families, and Women in Tech
Fun online and regional events and celebrations and department and company offsites
We're a great place to work (but don't take our word for it)
Here's a list of our awards and accolades:
Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.
Human Interest employees must adhere to the Company's security policies and Code of Ethics.
Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures
Human Interest