Manager, Account Management

Amazon.Com, Inc. Seattle , WA 98113

Posted 3 weeks ago

As an organization, Amazon's US Selling Partner Recruitment and Development Organization is in a unique position to be highly influential; driving dialog and nurturing opportunities with Amazon Customers, Amazon Category teams, and Amazon Selling Partners.

As a result of strong business growth, we are looking for an Account Management Leader to build and lead a team of Strategic Account Managers focused on resolving complex blockers and improving retention of Selling Partners at Amazon. This Leader will be a co-designer of establishing a closed loop process that initially removes and then permanently prevents obstacles causing friction to Selling Partner growth. Members of this team will collaborate with internal stakeholders such as Sales Category teams, Selling Partner Support, Financial Operations and Amazon Business Advisor, with the objective of improving our overall relationship management of Selling Partners at Amazon.

This role is for a passionate Account Management leader and category advocate within Amazon, with proven Account Management acumen, great attention to detail and the ability to effectively prioritize and multi-task. This leader will work cross-functionally with Category Sales Managers, Program Managers as well as Selling Partner Support Managers, to ensure that critical feedback is provided to continue to influence Selling Partner blockers. In summary, this leader will focus on building, developing and managing the strategic Account Management team that works across a segment of the highest-potential Selling Partners by executing account management strategies that will exceed retention and service level goals. If you are a leader with an entrepreneurial spirit, endless drive, and a passion for client relations, we want to hear from you.

Roles & Responsibilities:

Leadership:

  • Build a world class team of Strategic Account Managers focused on resolving growth blockers and improving retention of Selling Partners at Amazon.

  • Hire top talent, develop the team, and create career paths within the broader organization.

  • Own the account management process for Selling Partners by eliminating headwinds.

  • Serve as primary interface with internal teams including Sales Managers, Product Managers, Selling Partner Technology and Selling Partner Support to align on programs and initiatives.

  • Implement Account Management strategies and best practices by developing SOPs with partner teams.

  • Leading operational planning sessions for the program to champion innovative Account Management tactics that will scale the success of Selling Partners on Amazon.

Management:

  • Understands how to solve Selling Partner Account Management opportunities at scale. - Identifies areas of improvement by capturing the voice of the Selling Partner of Account Management blockers.

  • Analyzes key open Account Management issues and resolution metrics for each of the accounts.

  • Thinks beyond individual resolution and applies knowledge to future plans for scaled account management.

  • Advocates fiercely for Selling Partners internally.

  • Responds promptly and accurately to questions from both internal business partners and external Selling Partners, including leadership teams.

Planning/Analysis:

  • Conducts deep dive analysis on issues affecting Selling Partners account management performance and provides inputs into product development and account management process improvement.

  • Analyzes category trends, diagnose root causes of performance issues and creates actionable plans for account level operational improvements.

  • Implements account management best practices and SOPs into the business development framework.

Business Operations:

  • Manages complex account management issues and escalations at scale.

  • Builds reports for external and internal partners.

  • Utilizes tools and helps ensure tools evolve with business needs.

  • May address unconventional problems, questions, or situations, taking into consideration established criteria to determine solutions.

  • Identifies, quantifies, and defines feature enhancements and new products to improve Amazon product based on Selling Partner feedback, data analysis, and feature gaps with competitive products.

Leadership and Communication:

  • Become a thought leader in defining success criteria and understand Account Management needs of large Selling Partners in an ever-changing business environment.

  • Partner with internal Sales teams to align programs and initiatives to drive Account Management issues resolution for Selling Partners.

  • Understands and communicates vision for Account Management team members.

  • Drive content for internal business communications via weekly email flash highlighting account management initiatives, successes, and solutions.

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