Manager, Academic Operations

Flightsafety International Inc. Vero Beach , FL 32960

Posted 5 months ago

Date: May 17, 2019

Location: Vero Beach, FL, US, 32960

Company: FlightSafety International

Requisition 14507


JOB TITLE: Manager Academic Operations (MAO)

LOCATION: Vero Beach

DEPARTMENT: Pilot Training

SUPERVISES: Ground School Instructors

REPORTS TO: Chief Flight Instructor


Manager Academic Operations (MAO) is responsible for the operation of the assigned Pilot Training Program(s) within the Learning Center by performing the following duties:

NOTE: The term "Program" can refer to the training program in its development, implementation, or evaluation stages.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

FlightSafety Learning Centers provide training and support to Customer and Clients 24 hours a day, 7 days a week, 365 days a year. Learning Center instructors may be scheduled at varying times and days to support the Customer needs.

Training Standards Program Activities: (Includes Compliance with regulations and guidelines and Quality Management System (QMS) policies and procedures); in addition to; Lesson Planning, Current Material and Set-up.

  • Supervise and manage the day-to-day Customer training activities specific to the program to include training delivery, Student scheduling, Instructor scheduling, condition of training equipment, and training documentation.

  • Ensure that training materials are prepared, maintained and used in accordance with all regulatory requirements by periodically comparing said requirements with day-to-day activities and any audit inspection results at the Center.

  • When necessary, provide "hands on" supervision of Instructor(s) to ensure Instructor(s) continuing competency to train FlightSafety International's Customers within the assigned program.

Training Standards Instructor Activities: (Includes Compliance with regulations and guidelines and QMS policies and procedures)

  • Maintain Instructor qualification in accordance with NOTE on the last page of this Job Description.

  • Maintain Instructor qualification in accordance with FlightSafety International's Quality Maintenance Systems (QMS) processes and procedures.

  • Keep current all certificates, ratings and designations required to perform duties as a Ground, Simulator or Flight Instructor.

  • Responsible for monitoring and ensuring training compliance with FlightSafety International's 'Instructor Performance Standards'.

  • Perform as a Ground Instructor, as needed.

  • Provide information and resources to individual Instructors in support of the conduct of Customer training.

  • Ensure Instructors are informed of unique Customer training requirements and ensure compliance with those requirements during Customers' training.

  • Establish and maintain expanded Instructor Action Guides (IAGs) for appropriate program(s).

  • Update and modify Lesson Plan notes, syllabi and teaching aids, as necessary.

  • Conduct periodic Instructor meetings to communicate policies, procedures, and unique Customer training issues.

  • Evaluate, in conjunction with the Director of Standards (DOS), all New-Hire Pilot Instructors at the completion of their initial training and qualification phases and certify them as ready to teach the subjects/courses which they are scheduled to instruct.

  • In conjunction with DOS, establish in-house training programs to maintain and improve Instructor-teaching skills.

  • Monitor, periodically, through random quality Assurance observations, the teaching skills of all Pilot Training Instructors and confer with DOS regarding Instructors' capability.

  • In conjunction with DOS, continue to ensure that all Pilot Instructors are fully trained and qualified in accordance with FlightSafety International and regulatory requirements for the Center.

Teamwork Internal & External Activities:

  • Communicate with the Chief Flight Instructor and the Center Manager concerning Customer training activities, scheduling and documentation, classroom status and instructor scheduling.

  • Coordinate with other Managers within the Learning Center to exchange ideas, identify common problems, discuss successful solutions, promote standardization and encourage efficient Center operations.

  • Coordinate all resources necessary for the conduct of training, as well as communication with Customers before, during and after their Center training activity regarding effectiveness of training material.

Planning Functions:

  • Determine what new courses and upgrades are needed/required for training programs, on an ongoing basis.

  • Manage the processes associated with the development of new programs, and upgrades to existing hardware and programs.

  • Coordinate with Courseware Support to develop plans for courseware and hardware that is slated obsolete.

  • Complete Courseware Action Plan(s) (CAP)

Execution Functions:

  • Ensure content created during program development and sustainment meets all regulatory requirements, courseware branding, specifications, and standards

  • Manage the development of new training programs and upgrades of existing training programs to meet regulatory, FlightSafety International, and Customer requirements (Capital and Sustainment Projects).

Evaluation Functions:

  • Provide periodic feedback, either verbally or in written form, regarding the performance of vendors, products, etc.

  • Monitor agreed upon timelines/schedules/costs established by FlightSafety International teammates or outside vendors; report any discrepancies to appropriate parties.

  • Ensure the presence of a monitoring and review process that keeps all development efforts on track and all required parties informed of progress.

  • Support the Quality Management System (QMS) while identifying new ways of improving quality and productivity. Provide data to demonstrate continual improvement and make adjustments to leverage quality of products and services for the benefit of Customers.

Mentoring/Managerial Activities:

  • Interview prospective employees, evaluate and recommend employment.

  • Provide project direction(s); set priorities and monitor staff achievement.

  • Direct and/or facilitate departmental staff meetings and oversee distribution of meeting minutes to appropriate personnel.

  • Coordinate and manage department staffing levels with approval from the Chief Flight Instructor.

  • Organize orientation training and training on usage of appropriate software systems, as required of each employee, as needed.

  • Analyze status of all current projections/plans and keep the Chief Flight Instructor apprised of any problem areas or issues.

  • Complete Performance Appraisal documents (6 month, annual, and promotion) and conduct Performance Appraisal conferences with teammates.

  • Coordinate departmental personnel matters with Teammate Resources.

  • Establish methods by which quality and efficiency is monitored in the department.

  • Interface with other supervisors/managers, as needed.

  • Assist Center management in the scheduling of Instructors and ensure that schedule changes are properly recorded and communicated to appropriate parties, as needed.

Daily Responsibilities:

  • Maintain FlightSafety International's commitment to Customer satisfaction while performing job duties.

  • Create a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.

  • Accountable for the security of FlightSafety International materials, projects and business information regarding the methods and techniques used in the production and usage of FlightSafety International products.

  • Accountable for the accuracy and completeness of assigned tasks.

  • Adhere to required work schedule including prompt and regular attendance.

  • Report, on a timely basis, any safety hazards observed in work area, equipment, and/or building to appropriate person(s) for correction.

  • Participate in the Quality Management System (QMS) activities at assigned site and adhere to the processes related to accomplishing the site's QMS goals.

  • Participate in the Safety Management System (SMS) activities including: supporting and promoting a proactive safety culture in the Learning Center; reporting all aviation safety-related issues. Identifying, communicating and addressing areas of safety risk, participating in safety-related continual improvement activities, adhering to the processes related to accomplishing the site's SMS goals and serving on the Center Safety Action Group if assigned.

  • Support FlightSafety International's, and its subsidiaries', commitment to ethical behavior by basing our priorities on lawful and ethical conduct as we deal with co-workers, Customers, vendors and others in all of our operations. (See Sarbanes-Oxley Act of 2002)


  • Prioritize workflow on a daily, weekly and monthly basis.

  • Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues.

  • The Center Manager or Chief Flight Instructor may assign other duties.

  • Travel, as required.


Ground School Instructors

CONTACTS: The employee must display a service-oriented demeanor to both internal and external contacts and promote a positive image of FlightSafety International, while performing the duties of this job.

INTERNAL - All FlightSafety International employees

EXTERNAL - Customers, vendors, and general public

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required.


Bachelors Degree from a four-year college preferred, or three (3) years' related experience and/or training; or equivalent combination of education and experience; equivalency years experience substitution must be in related field.

Minimum of six (6) months experience in a teaching/training environment, especially where the material is designed for adult (over 18 years old) participants, preferred.

The applicant for Manager Academic Operations must possess one of the following qualifications:

  • Airline Transport Pilot Certificate; or

  • Commercial Pilot Multi Engine Instrument

  • FAA Flight Instructor Certificate (CFI Certified Flight Instructor) (currency, not required); or

  • Ground Instructor Certificate with an instrument rating and an advanced rating (AGII); or

A rating equivalent to either of the above, issued by another country's aviation authority; or

  • Documented military Flight Instructor training and experience; or

  • Documented experience as a pilot instructor in a Part 142, and/or 135/ 121 Air Carrier operations, or another country's aviation authority.


Valid Driver's License, where applicable.

For all current certifications, licenses or registrations, please refer to the requirements noted in the appropriate Ground, Simulator and Flight Instructor Job Descriptions.


Fluency in English, through both verbal and written communications; able to speak, understand, read and write

Excellent verbal and written communication skills

Excellent organizational skills

Ability to interact with various levels of management in a professional manner

Ability to adapt to changing schedules and high pressure situations

Knowledge of management principles and their applications

A second language may be required in some Learning Centers to meet particular needs


PC and/or compatible computer with printer

Various office equipment: FAX, Copier, and Multi-line Telephone


General knowledge of the following software: MS Office; MS Access, preferred

Other software programs may be required, as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, risk of electrical shock, risk of radiation, and vibration.

The noise level in the work environment is usually moderate.

FlightSafety International is dedicated to creating and preserving a cooperative work environment and to management's responsibility to evaluate work equitably and to reorganize the business structure and work assignments when necessary.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

My signature indicates that I have read, fully understand and accept the job requirements as set forth in this job description and am committed to the job responsibilities and a cooperative environment.

(Print Name)

(Signature) (Date)

NOTE: All references to regulatory requirements are based on the training Certificate(s) held by the Learning Center, or by FlightSafety International, and on all FlightSafety International Policies and Procedures.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.

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Manager, Academic Operations

Flightsafety International Inc.