Manager 2, Executive Dining Room

Sodexo USA Mclean , VA 22107

Posted 2 weeks ago

Unit Description

Sodexo is seeking a Dining Room Manager for Vinson Hall Retirement Community in McLean, Virginia. This is an upscale Continuing Care Retirement Community located just minutes from downtown Washington DC.

As the Dining Room Manager you will be responsible for meal services in the Independent living dining room including employee training, upholding service standards, assisting with menu development, inventory and innovative dining activities. You will manage 25 wait staff employees, food quality and food safety, the daily operations of the dining room, assist with catered events and in the Bistro, and will effectively manage labor costs. Your position reports to the General Manager and provides staff training, supervision and support, works with employees to continually improve performance and customer satisfaction; manage all dining events with enthusiasm while providing hands-on guidance during resident and client functions in order to produce outstanding dining experiences.

Position Summary

Supervises Executive Dining Room staff and service operations in an Executive Dining Room to ensure an excellent customer experience and client satisfaction. Implements company service and quality standards to achieve the account's goals while demonstrating the company mission and values. Contributes to account revenue and operating profit contribution through the implementation of services and program that exceed client and customer expectations.Key DutiesDevelops and maintains customer relationships to achieve excellent customer and client satisfaction with Executive Dining Room services, staff, and food quality.- operations in an Executive Dining Room.

  • Ensures that employees demonstrate an active customer hospitality and service orientation toward customers and clients and probes potential problems and apprises manager of status on resolution of problems or issues, using appropriate company resource when necessary.-Ensures employees have appropriate equipment, inventory and resources to perform their jobs to meet goals and deadlines and ensures that dining room is clean, neat, and organized and is fully stocked with all needed items, including silverware, condiments and replenishments of product at all times.- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards and provides positive and constructive feedback to employees in order to reward, coach, correct and motivate.- Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.- Ensures the quality of operations, including dishware, linens, food and beverage items, and preparing alcoholic beverages to standards, and complying with all client, company and state Food Safety requirements.

Qualifications & Requirements

Basic Education Requirement

  • High School Diploma, GED or equivalent

Basic Management Experience

  • 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
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Manager 2, Executive Dining Room

Sodexo USA