Manager 2, Acquisition & Engagement Enterprise

Linkedin Omaha , NE 68102

Posted 1 week ago

Manager 2, Acquisition & Engagement Enterprise

The Acquisition & Engagement team focuses on the full customer journey from acquisition to retention of LinkedIn's small business clients and consumers, working horizontally across all Online Solutions. The team plays a key role in consulting with LinkedIn's customer base to optimize their investment, with the goal of driving business growth and ultimately customer success. While key functional areas are fully stable and operationalized, a portion of the business focuses on new ventures with partners across the company to solve for business gaps and new opportunity areas. The team develops and drives incubations to test solutions that will increase revenue, customer engagement, and deliver incremental insights.

We are looking for an Acquisition and Engagement Manager to provide leadership and direction to a team of Product Engagement Consultants to ensure their success. Our teams are experts in LinkedIn Online Solutions and play a key role in consulting with our customer base to optimize their investment, with the goal of driving business growth and ultimately customer loyalty. In this role, you will provide coaching and guidance to the team in regard to delivering quality and daily operations while maintaining an inclusive environment. You will own daily operations and assess resources and staff needs for the team. You will also analyze operational data to measure and increase ROI and drive efficiency gains.


  • Be directly involved with the mentoring and development of the team which includes recruiting, hiring and training new Product Engagement Consultants

  • Provide the team with thought leadership, coaching, conducting one-on-ones and performance appraisals

  • Inspire and motivate employees on a daily basis and bring innovation to the sales and support process to help accelerate growth trajectory.

  • Serve as the voice of compassion and authority on client communications, and as the point-of-contact for the Acquisition & Engagement team.

  • Manage escalations and participate directly in all aspects of the acquisition and support cycle to ensure customer success.

  • Drive and Implement strategies to increase customer loyalty, and results

  • Develop and foster relationship with cross-functional partners to create and implement incubation efforts that solve for challenges the organization is facing.

  • Consistently manage, monitor and track the day to day operations of the team with the ability to grow and scale as necessary

  • Work with analytics team to enhance and maintain dashboards & feedback channels to track impact and optimize operations

  • Prepare and present accurate and timely business forecasts to senior management

  • Own and maintain a clear roadmap for the team and all solutions that they provide

  • Deliver against revenue quota, grow customer satisfaction metrics, industry recognition and employee satisfaction scores ability to thrive in a fast-paced, collaborative, agile environment while also leading process improvement efforts

Basic Qualifications:

  • BA/BS degree or equivalent experience
  • 3+ years direct people management experience
  • 5+ years of experience in one or more of these areas: Sales, Customer Success, Account Management, Customer Service or similar

Preferred Qualifications:

  • 5+ years of direct people management experience, including remote employees

  • 5+ years of experience working directly with customer communication (email, inbound/outbound phone, chat), involving escalations

  • Experience working with cross functional partners such as marketing or sales teams

  • Experience running pilots

  • Experience working in a startup

  • Experience building teams, recruitment, training and coaching talent

  • Strong storytelling skills

  • Strong problem-solving, strategic, and analytical skills

  • Experience driving efficiency and implementing change

  • Great negotiation skills, self-starter, detail-oriented while framing big picture to drive results and strategy

  • Proven ability to succeed in both collaborative and independent work environments

  • Demonstrates customer centric approach to building enterprise and consumer solutions

  • Teamwork mentality and willingness to assist wherever needed

  • Ability to proactively develop creative solutions to drive results or move initiatives forward

  • Ability to derive insight from data and build actionable strategy based on analysis

  • Excellent organization, project management, time management, presentation skills

  • Ambitious and driven, thriving in fast-paced and demanding environment.

  • Demonstrated ability to collaborate and build strong stakeholder relationships

  • Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Talent Acquisition Operations Manager

Korn/Ferry International

Posted 2 days ago

VIEW JOBS 3/22/2019 12:00:00 AM 2019-06-20T00:00 About Us At Korn Ferry, we grasp every opportunity to surprise others and ourselves by going beyond expectations to deliver a bit extra. We call it exceeding potential. To inspire and excite people, teams, even entire organizations. To bring companies' strategies to life. To unite boardrooms and workforces. To unlock potential, realize ambitions, and change lives. Together, we are smarter. Together we are stronger. Together, we are more than. Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 7,500 colleagues serve clients in more than 50 countries. We offer five core solutions. * Organizational Strategy * Assessment and Succession * Talent Acquisition * Leadership Development * Rewards and Benefits Visit for more information. The Role Korn Ferry has an exciting opportunity for a Talent Acquisition Manager who can leverage their project management and organizational skills and experiences to drive innovative and impactful solutions for one of our global, high performing accounts. This role will be based in either Chandler, AZ or Omaha, NE. Work closely with global leaders as well as regional stakeholders to ensure excellent delivery services, set and manage strategic direction with the client through market and industry advisement, and implement talent acquisition solutions that solve client needs and drive portfolio growth. This role will be responsible for management of the operational RPO solution delivery, including process improvements, project management and implementing enhanced services and tools. Leverage your stakeholder management and influencing skills to drive results and rely on your exceptional interpersonal, teamwork, and organizational skills to effectively motivate the team and partner across all levels in this global account. Key Accountabilities * Ensure customer satisfaction through seamless delivery of solutions to clients * Manage the execution of large-scale projects, which may include multiple consulting work-streams and stakeholder management * Maintaining project deliverable's and recognize areas for continuous improvement and enhancing overall partnership * Managing to project plan to include monthly and quarterly KPI achievements * Managing weekly and monthly profit and loss forecast and actual's * Working in conjunction with Reporting Analysts to prepare monthly invoicing and P&L reporting Skills & Experience Required Skills: * 8+ years of experience of project or account management with an full understanding of Recruitment Process Outsourcing (RPO) model or Talent Acquisition Recruiting * 5+ years of recruitment operations experience * 5+ years of experience leading a talent acquisition team * 5+ years of experience with PowerPoint and Excel * Ability to travel up to 10% annually as needed * Ability to carry small req load as needed * Bachelor's Degree Preferred Skills: * 10+ years of experience of project or account management with an understanding of Recruitment Process Outsourcing (RPO) model or Talent Acquisition Recruiting * 8+ years of recruitment operations experience Other Korn Ferry is an Equal Employment Opportunity/Affirmative Action Employer - Minority/Female/Disability/ Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law. Korn/Ferry International Omaha NE

Manager 2, Acquisition & Engagement Enterprise