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Manager 1 - High Value Customer Success

Expired Job

Intuit Reno , NV 89510

Posted 4 months ago

Drive a high performing, engaged team that meets or exceeds expected outcomes Provide accurate, efficient resolutions to escalated customer issues Knowledge creation and sharing Completed goal setting forms, performance evaluations and accurate records kept for all team members Ongoing feedback and discussion with employees regarding priorities, performance and improvement These discussion include Regularly scheduled 11s, Documentation of 11 sessions, Performance improvement including Documentation of performance plans Informal meetings VOE developmental action plan improvement Leverage learnings and best practices, both internal and external, in support of a great customer and agent experience Identify and implement opportunities to increase efficiency, raise accountability and drive performance improvements through innovation, experimentation and iteration Work with internal partners to align on business requirements and initiatives to drive the program performance Qualifications Bachelors degree in business, marketing or related field preferred Experience leading a team in a call center environment preferred Excellent verbal and written communication skills Proficiency in MS Office and CRM (SalesForce preferred) Excellent organization skills including documentation of account status/progress Comfortable working under pressure in a fast-paced environment Demonstrated ability to coach in order to drive performance

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Manager 1 - High Value Customer Success

Expired Job