Manager 1, Billing Systems

Comcast Manchester , NH 03101

Posted 2 months ago

Business Unit:

Job Summary:

The Manager of Quality Assurance is responsible for the accurate deployment of offers in the EPC and CSG platforms for all sales channels in the Northeast Division. The Manager leads a team of analysts that reviews all offers prior to launch to ensure that there is no revenue loss or customer impact. Collaborates with the Offer Management team to set achievable expectations on offer launch dates. This role works closely with the Finance, Marketing, and Sales departments within the Division. Leadership experience, Analytical and critical thinking skills are a must.

Responsible for managing the daily operations of the Billing Systems

department. Responsible for Software support, upgrades, advice, billing

statements, and customer auditing. Participates in performance reviews,

develops succession plans, encourages professional development, and

manages issues of direct reports.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team-make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our


Core Responsibilities:

  • Manages and trains staff to produce maximum productivity and


  • Ensures that all daily work is completed in an accurate and timely


  • Coordinates with other Billing System staff to ensure all database

information is consistently accurate to ensure delivery of accurate

information to other departments within the system.

  • Acts as an area-wide resource concerning billing system issues.

  • Ensures that the proper rate codes/promo's are available within the

systems and that the system is maximizing revenue.

  • Manages Sarbanes Oxley compliance for Billing Processes.

  • Consistent exercise of independent judgment and discretion in matters

of significance.

  • Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelors Degree or Equivalent

  • Computer Science, Information Sciences/Technology

    • Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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Manager 1, Billing Systems