Comcast Manchester , NH 03101
The Manager of Quality Assurance is responsible for the accurate deployment of offers in the EPC and CSG platforms for all sales channels in the Northeast Division. The Manager leads a team of analysts that reviews all offers prior to launch to ensure that there is no revenue loss or customer impact. Collaborates with the Offer Management team to set achievable expectations on offer launch dates. This role works closely with the Finance, Marketing, and Sales departments within the Division. Leadership experience, Analytical and critical thinking skills are a must.
Responsible for managing the daily operations of the Billing Systems
department. Responsible for Software support, upgrades, advice, billing
statements, and customer auditing. Participates in performance reviews,
develops succession plans, encourages professional development, and
manages issues of direct reports.
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our
information is consistently accurate to ensure delivery of accurate
information to other departments within the system.
Acts as an area-wide resource concerning billing system issues.
Ensures that the proper rate codes/promo's are available within the
systems and that the system is maximizing revenue.
Manages Sarbanes Oxley compliance for Billing Processes.
Consistent exercise of independent judgment and discretion in matters
nights and weekends, variable schedule(s) as necessary.
Bachelors Degree or Equivalent
Computer Science, Information Sciences/Technology
Comcast is an EOE/Veterans/Disabled/LGBT employer