Management Services Officer- Chief Health Administration Service

Summary

This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration, Eastern Region, Veterans Integrated Service Network (VISN 4), Corporal Michael J. Crescenz VA Medical Center Philadelphia, PA. The Chief Health Administration Service provides Service level managerial oversight, monitoring and expert technical health administration guidance to the Medical Center Director and executive staff, as well as consultative support to service lines.

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Overview

• Accepting applications

• Open & closing dates

06/26/2024 to 07/08/2024

• Salary

$134,468 - $174,811 per year

• Pay scale & grade

GS 14

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Location

1 vacancy in the following location:

• Philadelphia, PA 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0301 Miscellaneous Administration And Program

• Supervisory status

Yes

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

CBSZ-12448542-24-BP

• Control number

797282200

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This job is open to

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This position is open only to all current, permanent employees of the Dept. of Veterans Affairs.

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Duties

Chief, Health Administration Service (HAS) has full delegated responsibility for the planning, direction, control, coordination, operation and evaluation of all station medical administration management functions providing scheduling and related services (appointments, transportation, referrals, etc)

Duties:

Address and makes final administrative planning needs of the Health Administrative Service. Participates in the formative stages of overall managerial planning to assure that an awareness of medical administrative issues and implementation are considered and influence management decisions.

Responsible for the operations and management of the following sections: Business Office (Service operations and data management); Health Information Management (including scanning, Release of Information, Coding); Outpatient Services (Call Center operations, appointment and consultation management, electronic wait list, etc); Patient Administrative Services (Registration/Eligibility/Admissions, AOD, Beneficiary Travel, Details/Patient Funds, CBOC HAS staff, Telephone Operators); Ward Administration (clerical support to inpatient units and CLC) Oversees all budgets associate with these programs, and Compensation and Pension.

Meets with patients, members of the community, representatives of community hospitals, State and Federal officials and members of Congress to resolve problems and complaints. Responsible for short and long term planning, managing operations, and evaluating medical administration functions and processes for continuous improvement that meet VA local, regional and national goals and objectives. Possesses and applies advanced knowledge, skills and abilities in management, health care administration, organizational principles.

Possess a significant knowledge of budget, finance, acquisition and resource management, as he/she is fully responsible for each element within his/her office. Works successfully with groups and individuals at all levels, including VA Central Office, VISN, and facility level. Develop programs and techniques in often highly unusual instances.

Establishes and implements both long and short term plans, policies, and procedures, assuring those financial and administrative programs are integrated in order to provide high quality patient care with optimum utilization of resources. Responsible for all operations of HAS, working closely with senior management officials.

Determines the appropriate number and categories of personnel necessary to provide effective services' and in selection and assignment of qualified staff; developing resource plans considering volume forecasts, resource needs and market analysis and the monitoring of resource utilization. This includes long range program planning and model development to ensure effective delivery of services; contributing to Medical Center policy development, planning and decision making, and evaluation that affects the delivery of health care services to patients.

Formulates and issues Medical center Memoranda (MCM) through the Executive Leadership Team (ELT) relating to the broad area of patient administration which provides a basis for sound administrative practices, defines responsibilities for carrying out specific functions.

Plans and Directs work through the area supervisors in the operation aspect of the services to include directing formal and in-formal training programs for clerical and clinical staff on administrative matter.

Performs other duties as assigned.

Work Schedule: Monday- Friday 0800-1630

Telework: Not available

Virtual: This is not a virtual position.

Position Description/PD#: Management Services Officer- Chief Health Administration Service/PD06039O

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

• Selected applicants will be required to complete an online onboarding process

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience GS-14: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Monitors and manages incoming actions and requests from initial receipt to completion and closeout. Functions as the primary liaison to multiple staff offices and serves as the conduit for information flow and management of assignments between such offices. Analyzes the subject matter of incoming information for appropriate distribution to offices internal or external to the office. Conducts or participates in special information flow studies, analyses, presentations and briefings, as assigned. Contacts and engages frequently with staff at all levels to facilitate the work of the office related to a variety of operations-focused assignments and projects initiated by senior leadership or program offices, or departmental offices. Develop administrative regulations or guidelines for the conduct of program operations or new criteria for measuring program accomplishments.

You will be rated on the following Competencies for this position:

• Administration and Management

• Analytical Thinking

• Data Management

• Leadership

• Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Primarily consists of sitting, standing or walking, lifting basic office supplies and equipment, interacts with the public and veteran population, within and outside the medical Center. Also requires occasional infrequent stooping, bending or kneeling.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.