Management & Program Analyst (Temporary NTE 1 Year, MBE Up To 5 Years Mbp)

Duties

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS)DIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Taxpayer Advocate Service (TAS), Executive Director Case Advocacy, Intake & Technical Support (EDCA ITS), Quality Review Program (QRP)

The following are the duties of this position at the full working level.

• Position supports the National Taxpayer Advocate Quality Review Program by leading a team of Quality Analysts in the program. Provides general program guidance and makes work assignments under the direction of the Supervisory Program Analyst.
  
  Coordinates, directs, and completes special projects. Conducts quality reviews on closed TAS cases. Incumbent provides validation or management review of case reviews completed by Quality Analysts.

• Participates in the development and refinement of program requirements and measures and assesses program performance, identifies problem areas, trends, and deficiencies, and develops solutions. Acts as a consultant to management on a wide range of evaluative methods and processes and establishes process control systems for measuring the quality of key operational program elements and conducts statistical work measurement studies. Provides oral and/or written analysis, summaries, or high-level overviews as needed.

• Guides and/or directs activities between TAS National Office and local area offices to identify and address system problems. Analyzes areas of the Taxpayer Advocate Quality Review Program operations, procedures, and reports; recommends and/or initiates modifications. Reviews project objectives and resource utilization in order to correct existing program deficiencies.

• Incumbent provides necessary, oral or written, guidance to the Taxpayer Advocate Quality Review Program staff, and local area Quality Analysts, and members of process analysis projects. Leads and/or participates in process analysis to reduce taxpayer burden and improve customer satisfaction.

• Plans, formulates, and initiates special research studies in various phases of the Taxpayer Advocate Quality Review Program operations. Incumbent contributes proper coordination of Taxpayer Advocate processes, procedures in all functional activities and develops operational information for establishment of annual operating goals.

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Requirements

Conditions of Employment

STANDARD POSITION DESCRIPTIONS (SPD):

PD21437

Visit the IRS SPD Library to access the position descriptions.

• Telework Eligible Positions: Telework eligible positions do not guarantee telework.
  
  Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder

• If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

• Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service.

One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: GS-12 LEVEL:

You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience leading major project assignments that required a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative, sufficient to accomplish complex projects or studies broad in scope and magnitude; Experience with a wide range of laws, policies, regulations, and precedents applicable to the segment(s) of the Service's program affected by the assigned project or study; Experience with management principles and processes to perform project management duties to effectively; Experience coordinating and integrating project objectives and recommendations with key line and/or staff functions of the Service; Experience communicating both orally and in writing

AND

MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible.

To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected.

If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

• This is a bargaining unit position.

• Tour of Duty: Day Shift

• Start and stop times between 6:00am and 6:00pm

• Alternative work schedule, staggered work hours or telework may be available.

• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.

• Relocation expenses

• No

• This position is Temporary NTE 1 Year, may be extended up to 5 years, may be made permanent without further competition.

Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.

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