Management & Program Analyst

Summary

The incumbent focuses on VBA's mission to drive improvement in national accuracy and consistency in the provision of benefits delivered to Service members, Veterans, and their families by training and analyzing effectiveness of staff operations. The incumbent collaborates between program policy staff and field operations staff to ensure training content delivered complies with policy, but also represents the operational capabilities of staff.

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Overview

• Accepting applications

• Open & closing dates

09/23/2024 to 09/27/2024

This job will close when we have received 100 applications which may be sooner than the closing date. Learn more

• Salary

$86,962 - $134,435 per year

• Pay scale & grade

GS 12 - 13

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Locations

6 vacancies in the following locations:

• Phoenix, AZ

• Denver, CO

• Washington, DC

• Saint Petersburg, FL

• Show more locations (6)

• Atlanta, GA

• Saint Paul, MN

• Cleveland, OH

• Nashville, TN

• Houston, TX

• Roanoke, VA

• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

25% or less

• You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

13

• Job family (Series)

• 0343 Management And Program Analysis

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

• Trust determination process

• Suitability/Fitness

• Financial disclosure

No

• Bargaining unit status

No

• Announcement number

101-LGY-12547852-24-CBW

• Control number

810703700

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This vacancy announcement is open ONLY to current, permanent Veterans Benefits Administration and employees who are CTAP eligible.

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Duties

Specific duties include:

• Reviews results of individual monthly quality performance findings for all Value Streams and prioritize training needs for all LGY operations staff positions and locations.

• Collaborates with quality review team (QRT), policy staff, subject matter experts, and Central Office Training team to create content and lesson plans that resolve deficiencies founded in current policy, procedures, and operating systems.

• Creates a training plan to address root causes of operational deficiencies and documents delivery and completion of training which may be in various modes (in-person, virtual, recorded, or other modes as applicable).

• Recommends policy or procedural changes based on documented actions of operational staff, e.g., if existing policy or procedures are not benefitting LGY operations, makes recommendations to optimize and improve benefit delivery based off these documented observations.

• Collaborates with value stream leadership to correct quality findings as documented by management in addition to findings from QRT team. Maintains reports and database of all documented training requests and materials created to resolve.

• Collaborates with Value Stream leadership to understand operational staff position requirements and create training plan materials for all new LGY Value Stream operations staff.

• Create trackable milestones of training plan and update timeliness of completion expectations based on continuous results of training. Incumbent will effectively establish target training completion milestones to ensure new staff is appropriately trained and prepared to begin production or other work products in prescribed timeframes.

• Incumbent will monitor progress of new staff completing training program and apprise management of additional training or resource needs to enable successful training completion of new staff.

• Maintain reporting and tracking of all refresher training provided to staff and coordinate with value stream management. Maintain extensive catalogue of new employee training content and materials, continuously update and ensure uninterrupted access by LGY staff based on their specialty.

• Creates internal staff and external stakeholder targeted training plans to ensure awareness of programmatic changes as well as compliance by prescribed dates.

• Serves as a consultant to all LGY value streams on best practices in training design and delivery.

• Maintains awareness of LGY strategic goals and vision and is able to communicate the operational capability of staff to inform LGY leadership.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-13.

Work Schedule: Full time, Monday through Friday 8:00am

• 4:30pm

Compressed/Flexible: Available

Telework: Available

Virtual: This is not a virtual position.

Position Description/PD#: Management & Program Analyst; PD# 41833-A PD#41724-A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to background/security investigation

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/27/2024.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:

GS-12 Grade Level:

• Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-11. Examples of specialized experience include creation of training materials specifically created for internal or external stakeholders of the VA Home loan program in at least 1 of the 4 LGY Value Streams (Construction & Valuation, Loan Administration, Loan Production, Specially Adapted Housing). The training material examples must be based upon formal program policy or guidance materials.

GS-13 Grade Level:

• Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade GS-12. Examples of specialized experience include creation of training materials specifically created for internal or external stakeholders of the VA Home loan program in at least 2 of the 4 LGY Value Streams (Construction & Valuation, Loan Administration, Loan Production, Specially Adapted Housing). The training material examples must be based upon formal program policy or guidance materials.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: Work is primarily sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

• Teaching Others: Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.

• Knowledge Management: Knowledge of the value of collected information and the methods of sharing that information throughout an organization.

• External Awareness: Identifies and keeps up-to-date on key agency policies/priorities and economic, political, and social trends which affect the organization; understands where the organization is headed and how to make a contribution.

• Planning and Evaluating: Identifies and keeps up-to-date on key agency policies/priorities and economic, political, and social trends which affect the organization; understands where the organization is headed and how to make a contribution.

• Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge program/processes.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.