Management & Prog Analyst

Department Of Veterans Affairs Winter Park , FL 32790

Posted 2 months ago

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The Integrated Health Service (IHS) expands the provision of patient care beyond the local institutional settings, such as other VA facilities and community vendors, by utilizing the Care Management approach to enhance care coordination and to proactively manage required outpatient services, acute, chronic and psychiatric illness to prevent healthcare delays.

Learn more about this agency


The incumbent serves as a Provider Relations Specialist for the Care in the Community Program and as the administrator for the Provider Outreach efforts. The administrative and supportive function of this position is to act as the liaison for VA staff, community hospitals and providers,

vendors and Veterans.

The incumbent in this position is responsible for performing tasks in support of the Integrated Health Service (IHS):

  • Acts as front-line sales person for developing working relationships between the local

  • community providers and the Department of Veterans Affairs.

  • Coordinates and conducts outreach to community providers, explaining the Care in the

Community (CITC) Program, and the benefits of partnering with the VA.

  • Works directly with community providers, health systems and groups, in order to recruit them under the CITC program.

  • Serves as primary CITC subject matter expert on recruitment processes, efforts, and status of vendors. Plans, evaluates, coordinates, integrates and monitors activities. Maintains tracking system for recruitment efforts to include verifying appropriate licenses and credentials, verifying exclusions lists and conducting annual review of all appropriate documentation.

  • Incumbent participates in the development of IHS's strategic long-range planning; analyzing plans to determine the impact on administrative process, and feasibility of making modifications to accomplish mission requirements.

  • Incumbent will write and answer controlled correspondences, including congressional inquiries, as they pertain to the vendor outreach program.

  • Incumbent serves as the performance improvement coordinator for the Care in the Community program, performing data tracking, analysis, and reporting. Incumbent analyzes and evaluates, on a qualitative and quantitative basis, the effectiveness of the program in meeting established goals and objectives.


Work Schedule: Monday thru Friday from 0800:1630

Telework: Not available

Virtual: This is not a virtual position.

Position Description/PD#: Management and Program Analyst:675-07216-O

Relocation/Recruitment Incentives: Not authorized

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0343 Management And Program Analysis

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  • Analysts, Program

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  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process


  • Note: This vacancy is open to CURRENT PERMANENT employees of the Department of Veterans Affairs (VA-Nationwide) ONLY.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/03/2020.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at, "at least" the GS-7 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Preferred Experience: Care in the Community experience is highly preferred.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Collecting, compiling and/or tracking statistical information in support of program operations; tracking performance measures in support of program operations, receiving and processing documents and reports, using software applications to collate information from various sources; assisting in the planning, review, and reporting of data/statistical results of program studies; assisting customers in person and/or over the phone, developing training aids; setting up, operating and monitoring telecommunications equipment in the home setting; writing and reviewing policies to assure compliance with reporting requirements, managing an office, maintaining office supplies, and functioning as an executive assistant/secretary.


Education: Applicants may substitute education for the required experience. To qualify based on education you must have a Master's or equivalent degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., if related. Transcripts Required.


Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first two years of graduate study.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:The work is generally sedentary and requires some carrying of light items such as notebooks, papers and banker's boxes. No excessive physical demands are required. The incumbent must be able to move about freely to various locations throughout the medical center.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Management & Prog Analyst

Department Of Veterans Affairs