Management Investigator Coordinator

This is a repost. Previous applicants will not need to reapply to be considered for the position.

The primary purpose of the Management Investigator Coordinator is to conduct and document investigations and implement plans of actions related to allegations of resident rights violations; implementation of quality initiatives, system issues and processes; administrative issues including but not limited to job performance, insubordination and disharmony in the workplace.   All system and process recommendations will be monitored by the department for maintenance.

In conjunction to the facility investigatory duties, the Management Investigator Coordinator will participate in quality improvement initiatives such internal auditing, safety event investigations, video camera surveillance and other duties as designated by the Center Director, Programming Director and Director of Standards Management.   The Management Investigator Coordinator may also participate in related hearing and grievance cases as a result of completed investigations and provide support to Health Care Personnel Registry conducting any follow up investigations.

The Management Investigator Coordinator will aid the Supervisor in maintaining departmental tracking report for completion of all management, administrative and systems review investigations and ensure monitoring of outcomes from system review investigations are implemented consistently across the facility.

Work Location: Standards Management

Work Hours: 8:00 AM - 5:00 PM/ Monday-Friday, occasional on-call

About the Department of Health and Human Services / Caswell Developmental Center:

The NC Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 18,000 employees.  In collaboration with its partners, it is responsible for ensuring the health, safety and well-being of all North Carolinians.

Caswell Developmental Center, serving as North Carolina's Eastern Region resource center, provides specialized residential, programmatic, and support services for individuals with developmental disabilities. The individuals we serve are at the heart of our facility.

 Our team is critical to the mission of the facility.  We strive to create an environment in which every team member contributes to the overall success of the Center to positively impact the lives of those around them and the individuals we service. If you are looking to make a difference and seeking a rewarding career, we encourage you to consider this opportunity.

  Please click on the following link  https://vimeo.com/185000006 to experience how Caring is Contagious at Caswell Developmental Center.    To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they clearly possess all of the following:

• Possesses a sound knowledge base of state and federal regulations, statues and standards governing operation and accreditation of ICF-IID facilities.

• Knowledge and experience with investigative and interviewing techniques and procedures.

• Ability to assess risks and potential risks utilizing the principles and tools of Risk Management.

• Is skilled in gathering information and communicating effectively.

• Understands and exercises the necessity for diplomacy and professionalism in all interactions.

• Is appropriately analytical in review of data and investigatory information.

• Possesses a high level of written and verbal comprehension and effective communication.

• Possesses both deductive and inductive reasoning abilities and problem sensitivity.

• Working knowledge of computer programs such as Word, Excel and PowerPoint.

Management Preferences:

• Prefer experience in the Investigation process, technical writing, and small group presentation along with participation in a Quality Improvement program.

• Prefer knowledge and experience with IID/ICF services and work in a large residential setting serving those with IDD, Autism, and people who are dually diagnosed.

• Prefer knowledge of and/or experience with PSO and video camera surveillance

• Prefer experience in the Investigation process, management of Quality Improvement programs, knowledge of policies and procedures at the facility, and with PSO and video surveillance.

Physical Requirements:

(ADA)  Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; Other: Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, Repetitive Motions, Visual Acuity, Inside and Outside Activities.

Some state job postings say you can qualify by an "equivalent combination of education and experience".  If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both.  See oshr.nc.gov/experience-guide for details.

Master's degree in psychology, social work, education, health, business administration or related human service field from an appropriately accredited institution and two years of experience in professional level treatment programming for the applicable client population;

or

Bachelor's degree in one of the fields listed above from an appropriately accredited institution and three years of experience as indicated above; or an equivalent combination of education and experience.

Degrees must be from appropriately accredited colleges or university. The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.

 Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

The DHHS Division of Human Resources (DHR) follows the State Human Resources Employment of Relatives Policy.  Applicants who have relatives or people living in the same household, will not be considered for job vacancies in the DHR at those locations.  For a complete definition of immediate family member, please see the State Human Resources Workforce Planning, Recruitment and Selection Policy, Section 2, Page 38.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.

For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. Applicants will be communicated with, via email only, for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at (252)208-4293.  

Compensation & Benefits:

The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.

 In addition, paid parental leave is available to eligible employees.  Visit website for State Benefits