Management Assistant

Department Of Veterans Affairs Milwaukee , WI 53201

Posted 3 weeks ago

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  • Duties




OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Learn more about this agency


This position is being established and organizationally aligned under the Office of the Medical Center Director at the Clement J. Zablocki VA Medical Center (VAMC) in Milwaukee, WI. (695) - a Level 1a Complexity VHA Facility. The primary purpose of this position is to perform administrative and management assistance level support to the Fisher House and Temporary Lodging program while coordinating Fisher House and Temporary Lodging activity with other Medical Center departments to assure the continuity of care for patients is not interrupted and providing assistance to assure that the veterans and their families' needs are addressed in a personalized and responsive manner.

Major Duties :

  • Provides administrative and management assistance/support with the development, execution, review, collection, analysis, and reporting of data for the Fisher House and Temporary Lodging budget, to include reviews on budget status and controls and coordinating the necessary spending adjustments and preparing reports on the status of funds in assigned accounts and activities.

  • Participates in a variety of Fisher House and Temporary Lodging administrative activities, maintaining various automated databases on program operations such as occupancy, referral source, data pertaining to program census, guest demographics, length of stay, equipment donations, etc., and assists management with development of information bulletins, brochures and resident packets.

  • Assists the Temporary Lodging Manager in the recording and disseminating of information to guest and interested parties and organizations, and conducts information guest satisfaction surveys and works with the Temporary Lodging manager to improve service.

  • Provides a monthly report for VISN and/or VACO leadership.

  • Assists with the day to day operations of the independent 16- room Fisher House and with the 24 bed VAMC Hoptel lodging program.

  • Greets, orients and provides customer service to veterans and the family members/caregivers of VA patients.

  • Provides administrative assistance, filing, office coordination, and processing of Fisher House and Hoptel referrals and consults.

  • Schedules reservations for rooms, oversees the cleanliness and safety of the area, receives and orients guests to the facility, directs and routes guests to the appropriate clinical areas and oversees volunteer staffed projects as assigned by the Fisher House and Temporary Lodging Manager.

  • Participates in activities that ensure the Fisher House & Hoptel facilities are in compliance with prescribed Environment of Care matters relating to health, safety, fire prevention, and occupational health, privacy and sanitation rules and regulations, and identifies deficiencies with the facility Environment of Care Coordinator concerning equipment, furnishings, tools, materials and supplies, and takes the necessary action on significant problems to remedy them.

  • Participates in special EOC & Safety projects or studies that valuate, and/or provide recommendations to the facility Environment of Care Coordinator as needed.

  • Researches and analyzes straightforward problems, issues, or EOC program requirements.

  • Performs other related duties as assigned.

Work Schedule: Sunday - Thursday 11:00am-7:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Management Assistant/PD152770

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0344 Management And Program Clerical And Assistance

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  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements within 30 days of closing date of this announcement.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Preparing written reports; Communicating effectively both orally and in writing; Assembling, reviewing and maintain budget assignments; Setting priorities and deadlines; and Identifying problems with collected data.

Note: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.

You will be rated on the following Competencies for this position:

  • Administration and Management

  • Analytical Thinking

  • Communications

  • Computer Skills

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements:The work is primarily sedentary, although some slight physical effort may be required. Manual dexterity is required in operation of personal computer and other office equipment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Management Assistant

Department Of Veterans Affairs