The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).
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WHAT DOES A MANAGEMENT AND PROGRAM ANALYST DO? As a Management and Program Analyst, you will serve in the role of Advisor to the Director Centralized Case Intake (CCI) on matters and/or issues related directly to the Taxpayer Advocate Service (TAS) function. You will perform as the training coordinator to CCI to oversee the effectiveness and efficiency of the training program. The training program is complex and involved and impacts multiple CCI locations and/or TAS. Management and Program Analysts are responsible for the full range of the CCI staff training program responsibility including analysis, development, planning, implementation, administration, evaluation and reporting of the training program. You'll support and lead high level, cross-functional projects, often of a confidential nature. This position is under the general administrative direction of the Director of CCI and as such you will be expected to have great familiarity with the Taxpayer Advocate function, its mission and the work performed in support of this mission, specifically related to training processes and the CCI Operation.
As a Management and Program Analyst, you will:
Meet with TAS executives, CCI managers to define the overall goals and objectives of CCI.
Prepare action plans and schedules for various phases of training project accomplishment, both short and long-range; ensure that plans are consistent with CCI goals, schedules, and policies.
Prepare recommendations for resource requirements to accomplish the project; negotiate with managers of various components to obtain needed resources and support.
Establishe a system to review, control, and report on CCI training program.
Plan, coordinate, and establish operating methods and procedures for accomplishment of CCI's mission; as needed, direct the development and accomplishment of intake advocate and management training.
Monitor the training implementation, execution and adjust work plans for training objectives accomplishment.
Conduct in-depth analyses of the training program, requirements, and impact; identify problem areas and determine how to resolve them.
Manage training program resources to meet goals and objectives. As needed, recommend adjustment of resources.
Prepare directives, issuances, memoranda, policy statements, and other written guidelines and recommendations relating to the training objectives.
Conduct briefings and prepare comprehensive reports to keep TAS executives and managers advised of training objective plans and progress and to communicate findings and recommendations.
Coordinate the impact of training objectives with employees and managers in all affected areas within CCI and TAS.
Resolve any relationship problems or conflicts that impede progress; ensure that all involved parties work effectively toward timely completion of training projects.
Function as the resident expert relating to all training aspects of planning, execution, and implementation.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Occasional travel - 1 to 5 nights per month.
0343 Management And Program Analysis
Conditions of Employment
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Must be a U.S. Citizen or National.
IRS Employee with Career or Career Conditional Appointment
You must meet the following requirements by the closing date of this announcement.
GS-13 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:
Demonstrated accomplishment of a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative; management and organizational principles to apply to programs, projects and studies concerning the efficiency and effectiveness of operations and means to improve them;
Knowledge of project management and organizational to evaluate complex projects and studies and the ability to identify problem areas, trends, deficiencies, or other similar factors affecting operations;
Utilizing budgeting methods and techniques to prepare analyses and estimates and oral communication techniques to present findings, deliver briefings, and negotiate solutions to disputed recommendations.
The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable: You must have been at the GS-12 level for 52 weeks (time-in-grade requirement).
Department Of The Treasury