Management And Program Analyst

Department Of Homeland Security Artesia , NM 88210

Posted 2 months ago

  • Duties




As our nation navigates the COVID-19 pandemic, CBP is committed to delivering our mission to safeguard America's borders and enable legitimate trade and travel. Staffing mission critical positions remains a high priority. Be reassured that CBP is still hiring, despite potential hiring process step delays due to restrictions to in-person activities.

Learn more about this agency


Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Training and Development, National Training Plan Division, Multiple Locations: Artesia, NM; El Paso, TX; Charleston, SC; Front Royal, VA; Glynco, GA; Harpers Ferry, WV.

Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection.

This position starts at a salary of $91,231.00 (GS-13, Step 1) to $118,603.00 (GS-13, Step 10) with promotion potential to $118,603.00 (GS-13 Step 10).

In this Management and Program Analyst position, you will strengthen the Department's ability to protect the homeland by becoming a valuable member of a team of administrative professionals. Your job will include duties such as:

  • Directing, implementing, coordinating, and overseeing a wide variety of training and development or administrative programs to support execution of CBP's National Training Plan (NTP);

  • Providing technical assistance and direct support to headquarters management staff in all matters relating to the application of planning systems and management programs to include determining training requirements and developing training processes to meet short- and long-range CBP, OTD and other agency mission requirements;

  • Developing and maintaining SharePoint sites and using database software (for example, Microsoft Access, Microsoft Excel) to develop data sets through queries and reports necessary to manage and support program management. Compiles, reviews and analyzes data to provide quality program management reports;

  • Administering planning and controls for submission of data, including forming the basis of budget and program resource requests and decisions. Directs the review of all submissions for substance, conformance with instructions, completeness and authorizations. Responsible for issuing, maintaining and controlling final planning documents and amendments; and

  • Planning, developing, and coordinating briefings, presentations and meetings for Headquarters and field offices. Establishing and maintaining working relationships with all internal and external partners and providing expert analytical support on problem definition, planning methodologies, policies, and procedures.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

0343 Management And Program Analysis

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this position

  • Males born after 12/31/1959 must be registered with Selective Service

  • Primary U.S. residency for at least three of the last five years (additional details below)

  • You may be required to pass a background investigation

  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures


Experience: You qualify for the 13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

  • Utilizing comprehensive skills to develop and maintain SharePoint sites and using database software (such as Microsoft Access, Microsoft Excel) to develop data sets through queries and reports necessary to manage and support management analytics;

  • Developing graphs, charts and advanced briefing documents as well as capturing and/or extracting data from SharePoint and other data sources (such as Microsoft Access, Microsoft Excel) and incorporating that information into databases to support program management;

  • Evaluating and reviewing established program policies and procedures to determine gaps where additional guidance is needed;

  • Advising higher-level officials and supervisors on the efficiency of operations and effectiveness of programs;

  • Preparing a variety of comprehensive status reports, summaries and briefing papers that identify problems, assess the overall conditions, and outline issues, solutions and recommendations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and

  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/29/2020.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link.

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:

  • Working for the U.S. Government as a federal civilian or as a member of the military

  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government

  • Participation in a study abroad program sponsored by a U.S. affiliated college or university

  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP eligible. Information about CTAP eligibility can be found here. You must submit the supporting documents listed in the "Required Documents" section of this announcement. In addition, to be considered well qualified under CTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher.


Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

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Management And Program Analyst

Department Of Homeland Security