Management Analyst - Behavioral Health - Limited Term (Open)

San Mateo County Health is seeking an experienced well-qualified individual for the position of Management Analyst

• Behavioral Health

• Limited Term. This individual will plan, organize, direct, review, and coordinate the functions of staff wellness and engagement for the Behavioral Health and Recovery Services (BHRS) division. As part of BHRS's newly formed Office of Improvement and Innovation, this role has the potential to change the daily experience of every BHRS staff member and have a significant downstream impact on the experience of all BHRS clients.

The current vacancy is limited term in the Behavioral Health & Recovery Services Division. This position is located in San Mateo, CA, but will travel/drive throughout the County to perform the duties of the job. This position is anticipated to be needed through June 2026. Currently this position is hybrid of on-site and remote work.

The San Mateo County Behavioral Health and Recovery Services strives to integrate culturally informed services by mental health clinicians, psychiatrists, alcohol and drug counselors, peers, family partners, and other professionals through county clinics, community agencies, and a private provider network. The ideal candidate will align with BHRS's mission, vision, and values, which are as follows: 

The Vision

We envision safer communities for all where individuals may realize a meaningful life and the challenges of mental health and/or substance use are addressed in a respectful, compassionate, holistic, and effective manner.  Inclusion and equity are valued and central to our work.  Our diverse communities are honored and strengthened because of our differences.

The Mission

We provide prevention, treatment, and recovery services to inspire hope, resiliency, and connection with others to enhance the lives of those affected by mental health and/or substance use challenges.  We are dedicated to advancing health and social equity for all people in San Mateo County and for all communities.  We are committed to being an organization that values inclusion and equity for all.

Our Values

Person and Family Centered

We promote culturally responsive person-and-family-centered recovery.

Potential

We are inspired by the individuals and families we serve, their achievements, and their potential for wellness and recovery.

Power

The people, families, and communities we serve and the members of our workforce guide the care we provide and shape policies and practices.

Partnerships

We can achieve our mission and progress toward our vision only through mutual and respectful partnerships that enhance our capabilities and build our capacity. 

Performance

We use proven practices, opportunities, and technologies to prevent and/or reduce the impacts of mental illness and addiction and to promote the health of the individuals, families, and communities we serve.

Responsibilities will include, but are not limited to, the following:

• Begin to develop and advise upon a two-year plan containing clear strategies and milestones for building systems to create a culture of staff well-being, with explicit connections to existing Divisional and Departmental plans, and aligned with the U.S. Surgeon General-published Framework for Workplace Mental Health & Well-Being.

• Work closely with San Mateo County Chief Well-being Officer (CWO) and other stakeholders to build understanding and historical context which inform the current approaches to staff emotional well-being, engagement, and trauma-informed practices.

• Leverage learnings and data from the County Employee Engagement surveys, Online Health Assessment, Government Alliance on Race and Equity (GARE), BHRS's Multi-Cultural Organization Development (MCOD), and Trauma- and Resiliency-Informed Systems Initiative (TRISI) in the creation of the two-year plan, as well as in adjusting the plan along the way. Develop and deploy additional surveys as needed, to gauge staff well-being and engagement.

• Integrate and centralize efforts related to staff well-being, engagement, inclusion, belonging, and trauma-informed practices, that are initiated by County Human Resources (HR) and/or BHRS.

• Enhance and support the role of division leaders in nurturing staff well-being.

• Work with CWO and others to employ engineering/human design principles and neuroscientific discoveries to embed well-being elements into work processes, work environments, management and improvement systems, policies, and procedures.

• Seek to aid in the prevention and risk reduction of secondary traumatization.

• Cultivate wellness champions across teams to broaden the reach of wellness initiatives and provide them with coaching and support.

• Collaborate with BHRS teams and leaders to integrate wellness into staff satisfaction and performance plans.

• Collaborate with groups who organize regular wellness, employee recognition, and other activities to promote a positive workplace focused on well-being.

• Lead, coordinate, and implement Workforce Wellness Month.

• Promote the County HR Employee Wellness Program and Employee Engagement resources to engage and support the BHRS workforce in their journey to well-being. Represent BHRS in County Employee Wellness and Employee Engagement Committees and bring resources and learnings from other divisions/departments to facilitate their adoption and implementation within BHRS.

• Develop a comprehensive toolkit and resource website for all staff that contains targeted materials for all levels of staff.

• Integrate culturally informed wellness activities into the developed program.

• Support other BHRS-related projects and tasks as assigned.

• Engage with the national and/or regional Chief Well-being Officer community at Stanford, or other similar peer cohorts who share best practices in this field.

• Receive regular support and contact with other well-being leaders in and outside of the County system.

The ideal candidate will possess:

• At least one year of experience in the fields of mental health and/or substance use preferred.

• Experience in developing strategic plans for improving staff well-being, with well-defined short- and long-term indicators of success.

• In-depth knowledge of research and current thinking around burnout, staff well-being, compassionate leadership and engagement, and an understanding of culturally informed wellness approaches.

• Ability to prioritize a systems approach that contributes to the development of BHRS as a learning and healing organization.

• Comprehensive understanding of human psychology, human needs, group psychology, and group needs, and how they relate to staff well-being and engagement.

• Comprehensive understanding of County systems (HR, IT, interdepartmental, intradepartmental, external, policy) and systems models (such as collective impact) and organizational developmental principles.

• Proficiency in gathering data from multiple sources and analyzing qualitative and quantitative datasets.

• Familiarity with the U.S. Surgeon General-published Framework for Workplace Mental Health & Well-Being and knowledge about its application to policies, procedures, and protocols.

• Familiarity with performance and quality improvement frameworks such as Lean and an understanding of their relationship to staff well-being.

• Self-awareness and introspection skills to model ideal behavior related to promoting a culture of well-being.

• Excellent listening and communication skills to connect with staff and leaders at all levels in a diverse organization and create psychological safety and a sense of belonging.

• Proficiency in utilizing Microsoft suite of tools for the purpose of documentation, communication, project management, and data analysis (e.g., Teams, Outlook, PowerPoint, Excel).

• On occasion, available to work flexible hours, including weekends or evenings.

Those with lived experience as a person in recovery from mental health and/or substance use conditions or as a family member of someone who has behavioral health conditions and/or with experience of BIPOC or marginalized communities are strongly encouraged to apply. 

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.Knowledge of:

• Project and/or program management, analytical processes, and report preparation techniques.

• Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.

• Principles of mathematical and statistical computations.

• Research and reporting methods, techniques, and procedures.

• Modern office practices, methods, and computer equipment and applications related to the work.

• English usage, grammar, spelling, vocabulary, and punctuation.

• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

• Principles and practices of public administration as applied to operational unit and program administration.

• Principles and practices of county management and government.

• Sources of information related to a broad range of county programs, services, and administration.

• Basic principles, practices, and procedures of funding sources and grant funds disbursement.

• Principles and practices of contract administration and evaluation; and public agency budget development and administration, and sound financial management policies and procedures.

• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.

• Record keeping principles and procedures.

• Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.

Ability to:

• Assist in the development of goals, objectives, policies, procedures, and work standards for the department.

• Coordinate and oversee programmatic administrative, budgeting, and/or fiscal reporting activities.

• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.

• Conduct research on a wide variety of administrative topics including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives.

• Evaluate and develop improvements in operations, procedures, policies, or methods.

• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.

• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.

• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.

• Establish and maintain a variety of filing, record keeping, and tracking systems.

• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

• Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.

• Use English effectively to communicate in person, over the telephone, and in writing.

• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

• Plan, organize, and carry out assignments from management staff with minimal direction.

• Plan and conduct effective management, administrative, and operational studies.

• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.

• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.

• Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field. At least one year of professional administrative experience is typically required at the Associate Management Analyst level, and at least 3 years for the Management Analyst level.

Licenses and Certifications:

• Depending upon assignment, possession of a valid California Driver's License.

If you are interested in being considered for this limited term position the following items must be submitted via e-mail:

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)

• Resume

Supplemental Questions:

• Please describe your experience and understanding of the current thinking on staff burnout, wellness, and engagement. Additionally, please explain how you have applied these concepts to the workplace.

• What strategies do you use to create, maintain, and grow collegial partnerships with diverse workforce members at all levels of an organization? Additionally, please include how you have fostered strong relationships and partnerships to achieve shared goals.

• Provide an example that demonstrates your experience creating a cohesive and comprehensive plan that aligns with multiple existing organizational plans and frameworks. Include details on how you collaborated with key stakeholders, integrated and connected various plans and frameworks, broadly communicated the plan, how it was received, and what outcomes were achieved.

Please include the words "Management Analyst

• Behavioral Health

• Limited Term Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.

Please submit the above listed materials via email to:

Laura Shih, Health Services Manager 

lshih@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.