Management Analyst II

Management Analyst II

Salary

$66,103.86 - $110,173.86 Annually

Location

FAIRFAX (EJ32), VA

Job Type

FT Salary W BN

Job Number

24-01063

Department

Tax Administration

Opening Date

04/27/2024

Closing Date

5/10/2024 11:59 PM Eastern

Pay Grade

S24

Posting Type

Open to General Public

• Description

• Benefits

• Questions

Job Announcement

Manages the daily operations, services, and personnel of the Department of Tax Administration's (DTA) customer service counter. Devises and enforces policies and procedures that support high quality customer service delivery, confidentiality, safety, and operational effectiveness. Develops, implements, and monitors work policies, procedures, and internal controls for payment collections to ensure accurate and timely processing, proper cash handling, and the safeguarding of county funds. Develops daily, weekly, monthly, quarterly, fiscal, and annual customer service counter goals and action plans. Hires, trains, supervises, evaluates, and coaches administrative staff. Ensures adequate staffing levels are maintained within personnel budget limits. Develops and maintains extensive knowledge about standard customer service and cashiering practices to serve as an in-house consultant, and to contribute toward a work environment that administers operations with optimum efficiency. Serves as an expert in the interpretation of regulations concerning the collection and assessment of all Fairfax County tax types and the resolution of complex issues from the public, staff, the Board of Supervisors, and others. Develops, implements, and troubleshoots new and existing payment applications and related systems. Analyzes performance metrics that measure operational efficiency and identify customer needs, and devises service enhancements. Works with various levels of management and other personnel in performing other assigned duties.

Note: The assigned functional areas of this position are personnel management, customer service, tax administration, and/or operations management.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)

• Performs a wide-range of professional work in multiple administration functions within an organizational unit including analysis and project management;

• May supervise administrative and paraprofessional staff;

• Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;

• Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyses, initiating literature reviews, etc.;

• Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;

• Serves as the point-person and liaison within the department and with central county

• departments regarding a designated program and functional areas of responsibility;

• Prepares reports and presentations of analysis and findings.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;

• Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);

• Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;

• Ability to identify and describe a range of possible solutions for solving business problems;

• Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;

• Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;

• Ability to train, lead, and/or supervise paraprofessional staff.

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus two years of professional work experience within the functional area.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check and a credit check to the satisfaction of the employer.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

PREFERRED QUALIFICATIONS:

• Strong customer service background with cashiering operations experience.

• Experience in the administration of collecting taxes and fees owed to the county.

• Knowledge of state and local laws that pertain to assessment and collection of tax and non-tax receivables.

• Experience working collaboratively with personnel from multiple divisions/work units.

• Ability to plan and coordinate work activities as well as supervise, train, and evaluate the work of others.

• Ability to gather and analyze data and prepare concise reports; to devise solutions to problems; as well as develop and evaluate policies and procedures.

• Ability to prioritize and manage multiple tasks.

• Ability to communicate effectively, both orally and in writing, and make effective oral presentations before groups of various sizes.

• Proficiency in Microsoft Office applications such as Word and Excel.

PHYSICAL REQUIREMENTS:

Job is generally sedentary in nature; however, employee may be required to do some walking, standing, or bending. Ability to input, access, and retrieve information from a computer. Ability to lift up to 10 lbs. Ability to communicate with others. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel Interview and may include a practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.

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