Managed Services Engineer - Citrix

Mobile Mini, Inc. Saint Paul , MN 55102

Posted 3 months ago

As a nationally recognized IT solutions provider with an over 35-year history of success, Sirius is known for cultivating the best talent, providing a positive work environment, and offering a compensation and benefits package designed to help our employees thrive both personally and professionally. We deliver best-of-breed IT solutions from the world's top technology innovators, including Checkpoint, Cisco, Citrix, DellEMC, F5, FireEye, HDS, HP, IBM, NetApp, Nutanix, Palo Alto, VMware, and many more. If you want to work with the Brightest Minds in the Business, contact us today.

Position Summary:

The primary purpose of this position is to manage and maintain computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.

Primary Duties & Responsibilities

Strategy & Planning

Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.

Acquisition & Deployment

  • Coordinate with network engineering, business application, and database administration functions to implement Citrix systems that utilize industry best practices to meet corporate objectives.

  • Install and configure Citrix servers and applications.

Operational Management

  • Implement policies, procedures, and technologies to ensure Citrix system security

  • Performs , upgrades, maintenance, and support of server architecture, software, and utilities

  • Review and deploy new Citrix patches and software updates according to best practices.

  • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on Citrix servers and client access software.

  • Analyze Citrix application usage to support long-term strategy and network capacity and/or licensing.

  • Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.

  • Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance

  • Conducts network and security audits; tests and performs routine system backups and restores

  • Mitigates, anticipates, identifies, troubleshoots, and resolves hardware and software problems on servers

Analyzes system, server, application, network, and input/output device performance

  • Recommends, schedules, and performs software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases

  • Creates required reports for business user needs

  • Develops, documents, and maintains policies, procedures and associated training plans for system administration and appropriate use

Basic Qualifications

  • Bachelors degree in Information Technology, Computer Science, Engineering, Telecommunications or a related field

  • At least three (3) years experience with Windows Server technologies, Virtualization, and Active Directory management to include of the following:

o At least two (2) years experience related to administration and support of Citrix Xen Desktop / Xen App, Netscaler, and/or related VDI technologies, OR

  • Successful completion of at least one (1) year as an Associate Converged Infrastructure Engineer (in Managed Services or Technology Services) with Sirius

Other Position Requirements

  • Demonstrated knowledge of Microsoft infrastructure technologies including one or more of the following: DHCP, DNS, WINS, Active Directory, Group Policy Objects

  • Demonstrated knowledge of current systems software, protocols, and standards, including firewalls and Active Directory

  • Demonstrated knowledge of local area network administration

  • Experience with software and hardware troubleshooting

  • Experience with hypervisors such as Hyper-V and/or vSphere

  • Experience documenting and maintaining configuration and process information

  • Demonstrated analytical, problem-solving, and technical troubleshooting skills

  • Demonstrated presentation and communication skills

Preferred Qualifications

  • Citrix and/or VMWare certifications such as: CCE-V, CCP-V,CCA-V, VCP, etc.

Data Privacy and Security:

  • All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.

  • Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.

Essential Functions

The position exists to provide remote technical support and lifecycle consulting solutions to our Managed Services customers and as such requires the ability to interact with customers on an ongoing and regular basis. To provide the required coverage, must be willing to work after hours.

The above primary duties, responsibilities, and position requirements are not all inclusive.

Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.

Individuals who receive job offers will be required to complete pre-employment screening that includes a background check verifying name, residences, education, work experience, and criminal convictions consistent with the Fair Credit Reporting Act; and a drug test for controlled substances consistent with the Drug-Free Workplace Act and the Americans with Disabilities Act.

Sirius will not sponsor work eligibility for this position.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Technical Services

Abbott Laboratories

Posted 2 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. JOB DESCRIPTION: This position will oversee all aspects of combined quality customer service and technical service functions in alignment with the organizational goals, policies, and objectives established by the company. * Oversee and manage customer interactions related to quality customer and technical services, including the development of policies and procedures to support both internal and external customers. * Partners cross-functionally and leads the development and execution of short & long term strategies specific to Quality Customer and Technical Service functions. * Oversees the development of departmental goals and metrics to measure performance and establishes appropriate organizational structures and roles to accomplish the major organization initiatives required throughout the year. * Oversees the identification of key metrics for the various functions and the status of implementation activities and provides proactive communication / reporting to all of the key stakeholders on a regular basis. * Conducts analysis of data where necessary to ensure that the desired business strategies are being realized in the marketplace. * Oversees the development and management of resources in order to execute on action plans within the approved budget targets in an efficient and effective manner. * Interfaces with cross-functional departments as necessary to resolve customer issues and/or to achieve results. * Initiates and promotes continuous learning and improvement efforts throughout the functional groups. * Provides leadership for functional groups and/or cross-functional product development teams. Provides leadership and participates in cross-functional process improvement initiatives as necessary. * Assures that the teams are staffed with capable personnel and equipment to perform their duties to ensure the highest level of customer and client satisfaction. * Performs other related duties and responsibilities, on occasion, as assigned. * Assures that all activities are in compliance with HIPAA, PHI, regulatory and related policies and practices. * Balances multiple and often time conflicting priorities between the various required activities to achieve internal and external customer satisfaction. * Establishes, analyzes, trends and reports quality metrics for key quality indicators such as complaints, service events, customer satisfaction, etc. * Provides strong leadership and serves as a role model to cultivate successes and leverage individuals to produce greater success as continuous improvement opportunities. Attracts, retains and motivates staff. * Maintains a high degree of Customer Focus and Quality along with a professional, Open and Results based culture within and across departments. * Ensures highly productive relationships and partnerships for the benefit of the organization. * Sets goals, monitors work, and evaluates results to ensure that functional and organizational objectives and operating requirements are met and are in line with the needs and mission of the organization. * Hires and retains a diverse, highly qualified staff and provides ongoing performance feedback. Sets goals which align to department plans and manages the execution of goals through coaching and mentoring. Maintains a safe and professional work environment. * Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Minimum Qualifications * Bachelor's degree in Finance, Engineering, Business, Computer Science, related field or equivalent experience. * 7+ years' experience managing very large project teams and projects * 3+ years' experience managing infrastructure/Information systems * 3+ years' experience managing commercial / front-end business function(s) or processes * Previous medical device industry experience preferred. * Experience working in a broader enterprise/cross-division business unit model preferred. * Ability to work in a highly-matrixed and geographically diverse business environment. * Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results. * Ability to work effectively within a team in a fast-paced changing environment. * Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. * Ability to bridge communication between technical and business areas * Multi-tasks, prioritizes and meets deadlines in timely manner. * Strong organizational, planning, and follow-up skills and ability to hold others accountable. * Ability to travel approximately 15%, including internationally. JOB FAMILY:Customer Service DIVISION:CAHF Cardiac Arrhythmias & Heart Failure LOCATION:United States > Sylmar : 15900 Valley View Court ADDITIONAL LOCATIONS:United States > Minnesota : One St Jude Medical Drive, United States > Sunnyvale : 645 Almanor Ave WORK SHIFT:Standard TRAVEL:Yes, 25 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott Laboratories Saint Paul MN

Managed Services Engineer - Citrix

Mobile Mini, Inc.