Managed Services Engineer

Position Overview

As a Managed Services Engineer, you will work in a client-facing role to design, implement, troubleshoot, and maintain the critical IT infrastructure that our clients rely on. You will identify, research, respond to, and resolve complex technical problems; serving as the second layer of support for clients who call the Service Desk with technical questions, concerns, and requests. This is a hybrid role that requires three days per week in office with travel to client sites possible five days per week.

Essential Duties & Responsibilities:

• Working directly with managed services clients to assist in managing IT environments

• Onboard clients, document environments, and setup monitoring and alerts

• Provide general support to all clients as needed

• Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes

• Ensure recurring / preventative maintenance plans are defined and implemented for managed services customers

• Other duties as assigned

Preferred Skills:

• Bachelor of Science degree in Computer Science, Information Systems, or related field - or an equivalent combination of education and experience

• 3-5 years' experience working with servers, networks, desktops, laptops, and troubleshooting networked environments

• Strong background in Microsoft Office 365

• Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity

• Experience with remote access, UPS's, print servers and printer maintenance and repair

• Excellent interpersonal, written, and verbal communication skills required. Prior communication with C+ level executives a plus

• Resourceful in getting things done, self-starter, productive working independently or collaboratively - ours is a fast-pace entrepreneurial environment with performance expectations and deadlines

• Share our values: growth, relationships, integrity, and true grit

Want to learn more about our team before you apply? Hear from them directly at this link!

What's in it for You?

• Opportunity to work with a rapidly expanding tech company in the booming field of data science and cloud computing, alongside some of the brightest minds in the industry

• Opportunity to work with cutting-edge technology in a casual, fun environment

• Opportunity to be a part of a local company committed to making a difference in our community

• Chance to work with a rapidly expanding tech company

• Flexible schedule and paid time off

• Free snacks and an unlimited supply of coffee

• Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company softball team, etc.

• Competitive salary and benefits package including health, vision, dental, and life insurance and 401K with company match