Managed Services Analyst I

GHX Atlanta , GA 30301

Posted 4 weeks ago

The Managed Services Analyst I (MSA I) will be responsible for providing administrative support for managing customer relationships with customers participating in GHX managed services offerings. Will coordinate with internal teams on assigned programs aimed to increase utilization and value of GHX solutions and services. Add customer value and ensure customer retention with improved customer satisfaction levels within project assignment. The MSA I will have a passion for customer service and performance excellence. In addition, this role will demonstrate good communication, analytical, problem-solving, project management and coordination skills, as well as, the ability to develop and maintain strong business relationships both internally and externally.

Principle duties and responsibilities:

The Managed Services Analyst I (MSA I) provides administrative processes support for routine, "behind the scenes" support for tasks such as, data entry, order and application processing, document verification, calling vendors, and preparing/sending mailings. Routine decision-making, all the while focused on efficient processing of high-volume transaction-oriented assignments. Scope of work is defined by the contractual nature of the business outsourcing agreement.

Responsibilities:

  • Project Management

  • Increase supplier utilization and adoption of customer's GHX offerings

  • Call suppliers on behalf of our customers to obtain purchase order acknowledgment

  • Enter purchase order acknowledgments into GHX's Order Center via WebDirect

  • Collect supplier account information and update GHX's Registration Center

  • Complete campaigns to convert vendors' primary contact from fax to email

  • Communicate any process issues and improvements to Customer Success Managers.

  • Proactively review and update Salesforce and MyExchange for accuracy and efficiency

  • Collaboration

  • Work with Managed Services Team to ensure effective delivery and adoption of solutions

  • Work with internal teams to deliver value to suppliers and providers and increase adoption of GHX's recommended practices

  • Communication

  • Assist in the maintenance of the team's reference and process materials

  • Provide market feedback on current solution capabilities

  • Provide market feedback on customer challenges and needs

  • Document all necessary facts and communications in Salesforce and MyExchange

  • Other responsibilities, as assigned

Required Qualifications:

  • Bachelor's degree required, in technical, business, or management discipline preferred

  • 2+ years prior customer support experience preferred

  • Strong technical skills; ability to learn and explain software systems to end-users

  • Strong analytical and problem solving skills

  • Ethical, enthusiastic, and results-driven attitude

  • Clear and effective verbal and written communication and presentation skills

Competencies:

  • Efficient Time Management - manage multiple accounts and deadlines within project base

  • Collaborative Attitude - work well in a team environment

  • Effective Communication - excellent phone, written, webinar and presentation skills to multiple levels of leadership with customers as well as internal teams

  • Problem Solving - Turn customer needs and problems into opportunities to discover new solutions and build the GHX brand

  • Flexibility adapt well in a fast paced, growing and innovative environment. Must be able to adjust to changes in both internal and external customer needs

Preferred Skills:

  • Experience in Salesforce or other CRM preferred

  • Thorough knowledge of Microsoft Office, particularly Excel

  • Experience with healthcare supply chain preferred

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Managed Threat Services Sales Director Senior

Booz Allen Hamilton Inc.

Posted 4 days ago

VIEW JOBS 4/21/2019 12:00:00 AM 2019-07-20T00:00 Job Description Job Number: R0054916 Managed Threat Services Sales Director, Senior Key Role: Drive complex technical sales initiatives for Booz Allen's Managed Threat Services (MTS) capability within the fast-growing commercial group. Collaborate with internal and external senior clients, including CISO, CIO, CTO, SVP, VP, and IT leaders to dramatically enhance their visibility across the enterprise. Leverage Booz Allen's proven approach to MTS, which combines attack detection, threat hunting, incident response, and tailored threat intelligence to deliver cutting-edge technical solutions to the client base and increase the firm's visibility in the market through results. Focus on external clients to build a pipeline of qualified sales opportunities and lead and execute all aspects of business development functions for a given geographic region. Translate customer business and technical requirements and success criteria into new MTS opportunities and lead negotiations for enterprise MTS contracts. Work across cross-functional teams successfully in selling situations to provide a unified voice and value proposition to the customer base regarding Booz Allen's service and technical differentiation in the marketspace. Align internal resources, SMEs, and business leaders to support selling efforts for key accounts. This position is available for remote delivery but does require at least 50% travel. Basic Qualifications: * 5+ years of experience as a technical sales leader * 5+ years of experience in the professional services space focused on solutions and consulting sales * 3+ years of experience in a technical role focused on Cyber or selling and delivering capabilities * Experience with leading and closing negotiations focused on enterprise-level managed service contracts * Experience with developing client relationships and C-level relevance across enterprise organizations through a variety of channels * Knowledge of Cybersecurity concepts, practices, and procedures * Ability to be a highly-motivated entrepreneurial self-starter * Ability to display a track record of success with building new pipelines, managing funnels, and achieving performance against quota * Ability to travel for at least 50% of the time * BA or BS degree or 7+ years of experience with industry sales in lieu of a Bachelor's degree Additional Qualifications: * Experience with technical sales in a startup environment * Knowledge of Microsoft Office, including Salesforce.com and Visio applications * Ability to perform a variety of complicated, detail-oriented assignments and deliver preferred outcomes in allotted time frames * Ability to work independently and in a team environment * Ability to leverage business acumen and executive presence * Ability to maintain the highest level of confidentiality regarding business and client information * Possession of excellent oral and written communication skills * CISSP, CCE, and PFI Certifications a plus We're an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change. CMCL Booz Allen Hamilton Inc. Atlanta GA

Managed Services Analyst I

GHX