Managed Service Delivery Analyst

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role

The role is to provide service delivery support for the client experience team and our clients using the Cross Asset Trading & Risk software, both technically and functionally.

About the team

Cross Asset Trading & Risk (Front Arena) is the global leader in convertible bond and equity-linked data, analytics, trading & risk systems. Serving hundreds of clients and thousands of users across the sell-side and buy-side, Front Arena enables users to make informed, rapid decisions for issuing, trading based on the comprehensive analysis of complex market variables.

The Front Arena team is a collection of highly specialized, self-motivated and collaborative professionals spanning a range of functional & technical disciplines: software development, quantitative finance, data researchers, market & application specialists and product support & management.

Our market is growing, and so are we! We are looking to add to our managed services team so we can continue to provide the highest levels of service and client satisfaction to our expanding client base.

What you will be doing

• You will perform small projects including new client onboarding and change management activities

• You will provide technical support to FIS internal teams to help resolve issues

• You will help create and validate runbooks, and track task progress in our issue management system

• You will provide in-depth product support to FIS clients by resolving incoming inquiries

• You will analyze problems and work with other teams to provide and implement solutions

• You will help improve and automate processes to bring efficiencies to the business

• You will build long-term relationships with our clients through your continued support of their applications and related business challenges

• You will document client information and recurring technical issues to support product quality programs and product development

What you bring

• Strong analytical skills

• Knowledge in programming, business analysis or implementation of software products

• Organizational and time management skills required

• Self-starter with proven ability to work independently

• Excellent oral and written communications skills

• Strong problem-solving skills

Added bonus if you have

• Experience in SQL and Python programming

• Prior experience of supporting trading platforms

• Interest or experience in finance, trading or the asset management industry

• Prior experience with Cross Asset Trading and Risk (Front Arena) application

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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