Capstone Logistics, Inc.
Job Title: Managed Receiving Scheduling Coordinator
Managed Receiving Scheduling Manager
40 Hours per week with additional overtime hours as needed and depending on customers' operating hours, flexible daily schedule; on call as needed, with rotating weekend coverage
Less than 10% (as/when needed)
Schedule Inbound appointments while communicating with a range of dispatchers, carriers, and/or vendors within the stated operations parameters (primarily via email and systems messages)
Create/Update delivery appointments for specified partners for purchase orders not meeting online scheduling criteria (outside system rules)
Provide application training and scheduling support for partners/Vendors/Carriers using the Managed Receiving Scheduling application as well as other scheduling applications
Process new user applications creating user profiles and modifying dashboard settings as required in all scheduling applications
Maintain/Update carrier and user lists/setup/access in various scheduling applications
Monitor and track telephone and email requests for assistance, identifying target areas for improvement
Prepare/Assist in preparation of weekly/monthly reports
Excellent interpersonal and communication skills (written and verbal)
Proven experience in providing high levels of customer service to internal and external customers
Strong organization, prioritizing and multi-tasking skills
Strong working knowledge of Outlook, Word, Excel, and PowerPoint
Provide training and support to new and existing Managed Receiving users (partners, vendors, carriers, agents, etc.)
Monitor request for support and identify trends and opportunities for improvement
Provide timely responses to users requesting assistance (typically less than 1 hour)
Sitting for long periods of time
Typing- capable of responding effectively to 300+ Emails daily
Ability to lift 30 lbs. (Laptop and case)
Good written/verbal communication skills
Minimal - Less than 10%
EDUCATION and/or EXPERIENCE:
Associate Degree or equivalent from two-year College or technical school or one or more years related experience and/or training; or equivalent combination of education and experience.
Transportation/Logistics Management experience preferred.
"Performs Additional Accountabilities As Required."