Managed Receiving Scheduling Coordinator

Progressive Logistics Norcross , GA 30071

Posted 3 months ago

Capstone Logistics, Inc.

Job Title: Managed Receiving Scheduling Coordinator

Reports To:

Managed Receiving Scheduling Manager

Hours:
40 Hours per week with additional overtime hours as needed and depending on customers' operating hours, flexible daily schedule; on call as needed, with rotating weekend coverage

Classification:

Non-Exempt

Travel:

Less than 10% (as/when needed)

JOB SUMMARY:

  • Schedule Inbound appointments while communicating with a range of dispatchers, carriers, and/or vendors within the stated operations parameters (primarily via email and systems messages)

  • Create/Update delivery appointments for specified partners for purchase orders not meeting online scheduling criteria (outside system rules)

  • Provide application training and scheduling support for partners/Vendors/Carriers using the Managed Receiving Scheduling application as well as other scheduling applications

  • Process new user applications creating user profiles and modifying dashboard settings as required in all scheduling applications

  • Maintain/Update carrier and user lists/setup/access in various scheduling applications

  • Monitor and track telephone and email requests for assistance, identifying target areas for improvement

  • Prepare/Assist in preparation of weekly/monthly reports

QUALIFICATIONS:

  • Excellent interpersonal and communication skills (written and verbal)

  • Proven experience in providing high levels of customer service to internal and external customers

  • Strong organization, prioritizing and multi-tasking skills

  • Strong working knowledge of Outlook, Word, Excel, and PowerPoint

PRINCIPAL ACCOUNTABILITIES:

  • Provide training and support to new and existing Managed Receiving users (partners, vendors, carriers, agents, etc.)

  • Monitor request for support and identify trends and opportunities for improvement

  • Provide timely responses to users requesting assistance (typically less than 1 hour)

PHYSICAL REQUIREMENTS:

  • Sitting for long periods of time

  • Typing- capable of responding effectively to 300+ Emails daily

  • Ability to lift 30 lbs. (Laptop and case)

  • Good written/verbal communication skills

  • Travel Requirements:
    Minimal - Less than 10%

EDUCATION and/or EXPERIENCE:

  • Associate Degree or equivalent from two-year College or technical school or one or more years related experience and/or training; or equivalent combination of education and experience.

  • Transportation/Logistics Management experience preferred.

"Performs Additional Accountabilities As Required."


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