Managed Operations Specialist

Location: This position will be working onsite at our St. Petersburg office.

About the opportunity

The Managed Operations Specialists, is responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll related tasks. The candidate should also be able to interface with peers and clients using critical thinking skills to resolve mild to complex problems. This role is required to be in St Petersburg office Monday thru Friday 8:30 am - 5:00 pm.

What you'll get to do

• Monitor multiple computer systems and executing time sensitive jobs related to receiving, managing, printing, fulfillment, and ship customer output items

• Ensure completeness and professionalism while maintaining "Right the First Time" accuracy and schedule adherence.

• Prepare and respond to inquiries from peers, clients, courts, state and federal agencies for garnishment orders

• Interface with clients and use critical thinking skills to resolve complex problems within a high-volume, fast-paced environment

• Manage assigned work in an organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements)

• Utilize various overnight carrier systems that are implemented by the print center

• Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution

• Support peer work audit for accuracy

• Assist with root cause analysis and logging checks

• Track and resolve errors

• Perform miscellaneous requests from team

• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries

• Process incoming orders through indexing to ILinx for workflow

Skills and experience we value

• Eager to learn, grow and develop - self-study, company trainings, feedback

• Ability to make sound decisions, work independently and assist other staff members.

• Ability to maintain a positive work atmosphere facilitating the success of the department.

• Ability to maintain sensitive and highly confidential information

• Seek improvements, question processes, streamline, prioritize, and be efficient

• Be a global partner, take ownership, seek solutions even when it is not your job

• Functions well in a constantly changing environment, adaptability

• Partner cross functionally to align with Wage Administration department needs

• Ability to make sound decisions, work independently and assist other staff members.

• Excellent professional verbal and written communication skills

• Exceptional customer service abilities

• Strong attention to details and accuracy

• Self-motivated with the ability to succeed in a fast-paced/high-volume transaction-based environment.

• Comfortable with meeting firm deadlines, SLA's/service level agreements, and metrics

• Critical thinking and problem-solving skills a must