Managed IT Support Engineer

Bdmanagedit Madison , GA 30650

Posted 2 months ago

BobDickson.com, LLC dba bdManagedIT is a 20+ year old Managed IT Services firm based in Madison Georgia . Our customer base is willing to pay for premium and responsive services. As a result,we now have more work than we can adequately handle. We need a bright IT Support Engineer to join our team. Responsibilities include Support, Maintenance and Project Implementation (see below)

Support Responsibilities include:

  • Provide support via phone, web, email, chat and other channels as required.
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues using web based ticketing system
  • Document knowledge in the form of knowledge base tech notes and articles

Maintenance Responsibilities include:

  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
  • Monitor and Manage Customer's automated backups, both local and in the cloud.
  • Monitor and Manage Device security for both PC's and Servers
  • Monitor performance and ensure system availability and reliability

Implementation Responsibilities include:

  • Provision, deliver, install and configure Servers, Workstations, Laptop and necessary peripheral devices (routers, printers etc.)
  • Migrate servers to new Hardware and OS including virtualization
  • Migrate data, software and configs from old environments to new
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Configure and implement managed Backup and DR strategies
  • Provide orientation and guidance to users on how to operate new software and computer equipment

Position is 75% in the office via remote support tools and 25% on-site at customer location. Partial telecommute after 90 days is possible.

Requirements

  • 3-5 years experience with IT Support and or Network Administration
  • A valid drivers License and dependable transportation
  • A trustworthy person with high integrity and strong moral character
  • Any experience with Connectwise Manage, Connectwise Automate, CylancePROTECT or Arconis
  • Ability to work independently with minimal supervision
  • Attention to detail
  • Willingness to work after hours at times
  • Excellent diagnostic and problem solving skills
  • Excellent communication ability.
  • Willingness to work in a issue tracking ticketing system and get things properly billed
  • Outstanding organizational and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • College degree and IT Certifications are always a plus but not required
  • Successful applicant will need to pass a background test and drug screen.

Benefits

As a small company, bdManagedIT employees get the wear a lot of hats. Our environment is fast paced and challenging but leaves you feeling needed, important and with a great sense of accomplishment. Because this industry is changing so rapidly, we guarantee you will be learning something new nearly every day.

Our office is located in the heart of quaint, historic Madison, GA where you can stroll to the square or town park on your lunch break. We offer a patient, encouraging environment with plenty of on-the-job training to sharpen your skills yet open to include your ideas. Our small staff genuinely enjoys working together.

We offer both hourly or salary positions. Salary positions include paid vacation/sick, paid holidays and company matching Simple IRA retirement plan. A full-time person in this position should expect to make between $30,000-60,000 per year based on experience. We also reimburse $0.535 per mile round trip from our office if you use your personal vehicle.

If you think you have what it takes, bdManagedIT wants to hear from you.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Coffee Host / Retail Support

Pilot Flying J

Posted 3 weeks ago

VIEW JOBS 10/2/2020 12:00:00 AM 2020-12-31T00:00 Job Description Store Number: 420 Drive your Future! Pilot Flying J is committed to making life better for Professional drivers. Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. With over 350 restaurants, we are one of the largest restaurant franchisees in America. We serve our customers 24 hours a day, 365 days a year. If you are customer-service driven and thrive in a fast-paced, high-energy environment, then we've got the opportunity you've been looking for. About The Job: The coffee server, or "coffee host," is primarily responsible for driving sales through coffee execution, appearance, and maintenance. The coffee host is also responsible for providing customers with excellent service and assisting with beverage choices to ensure that each customer enjoys an unparalleled store experience. It's the best coffee on the interstate! What Are We Looking For? Our team ensures each customer in our Travel Centers receives excellent customer service. Our team achieves this by consistently delivering fast service, friendly smiles, and clean facilities to all of our customers. You could be our ideal candidate if you have: * Experience in a similar position or proficiency in a similar task * Incredible customer service skills & the ability to help maintain a customer focused culture * Ability to discuss coffee taste profiles and make recommendations to customers * Ability to assist customers, help them navigate the coffee area, and suggestively sell coffee products and complimentary items * Must be able to handle and brew coffee according to PFJ procedures * Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives * Must be able to work a flexible schedule of nights, days, weekends, and holidays * Flexible Schedule - 401(k) - Weekly Pay - Flexible spending account - Medical/Dental/Vision - Tuition reimbursement - Adoption Assistance - Pilot Flying J provides an extensive training program to help provide new hires with everything they need to succeed and thrive in our fast-paced environment! Click the APPLY NOW button, or visit your local Pilot Travel Center or Flying J Travel Plaza to apply! 1881 Eatonton Road Madison GA 30650 Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you! Pilot Flying J Madison GA

Managed IT Support Engineer

Bdmanagedit