Managed Care Account Management

Overview

Challenger Lifts, Inc., a division of Snap-on is seeking a candidate to provide optimum customer support to Managed Care Programs, service centers and regional sales managers. Maintain customer relationship by responding to inquires in a timely manner. Dispatch Managed Care Program Service calls in a timely manner. Ensure pricing accuracy of invoices based on Managed Care Program guidelines. Support Managed Care Programs as required in accordance with company charter policies and objectives.

Responsibilities

• Dispatch service requests to proper Service Provider in a timely manner after received from Managed Care Customer.

• Respond to customer inquiries via telephone, fax and email in a timely and professional manner.

• Prepare Managed Care customer invoices in a timely manner, Audit Inspection / Service invoices for accuracy of information in preparation to process service provider payment. Obtain Team Leader's approval for price change authorization, terms or changes to standard freight/install policy.

• Make sure service providers are paid for services in a timely manner

• Monitor Service dispatches that they are being performed in a timely manner.

• Prepare work quotations as necessary per Managed Care Program Requirements

• Scan Service Dispatch work orders, service provider invoices and all supporting documentation into Electronic filing system.

• Perform Order Entry functions in LN as necessary to support Managed Care Program accounts

• Support inside Sales and Regional Sales Managers as required.

• Provide back up for Managed Care Program associates during absences.

• Assist Team Leader / Customer Service Manager as required on special projects.

Qualifications

• Minimum High School education.

• Two (2) years Customer service to include phone experience.

• Familiarization of Microsoft Office, Excel and Access software.

• Excellent organizational skills with ability to prioritize and manage time effectively. Must be multi-task oriented.

• Excellent written and oral communication skills with ability and experience in communicating with all levels of Management.

• Able to work in high-stress, fast-paced environment.

• Strong interpersonal skills in a team environment.

• Good attendance record.

• Work flexible hours (i.e. overtime as required).