Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Mammography Tracking Representative - On Call, Customer Service Center

Expired Job

Kaiser Permanente Silver Spring , MD 20901

Posted 3 months ago


Provide high quality customer service via telephone and mail to members needing follow-up appointments.

Essential Responsibilities:

In accordance with protocol, contacts the member via telephone or mail to facilitate or schedule follow-up appointments.

Instructs members on preparation requirements for exams.

Ensures films arrive at the appropriate medical center before appointment date.

Correlates accurate data entry of breast exams, patient information & results into the tracking system with the radiology report.

Generates patient result letters within the required timeframe designated by federal law under the Mammography Quality Standards Act.

Communicates with facility staff & supervisors as necessary to meet the member's needs.

Generates statistical reports & maintains the tracking system to ensure accuracy & compliance with federal requirements.

Escalates phone calls & potential problems to supervisors as needed.

Corrects & documents returned mail.

Assists Breast Health Nurses with clerical support, data entry & dissemination of member communication.

Data entry of mammography & ultrasound outcomes & pertinent patient information into Kaiser Permanente's tracking systems to ensure compliance with ACR guidelines & MQSA federal regulations.

Performs other related duties, as appropriate.

Travel to CSC Kensington Springfield and New carrollton

Basic Qualifications:


One (1) year of customer service experience in a health care setting required.


High School Diploma or GED required.

License, Certification, Registration


Additional Requirements:

Medical Terminology course within one (1) year required.

Demonstrated ability to communicate clearly to members required.

Knowledge and understanding of regulations required.

Proficiency in the use of applicable computer software required.

Type 25 WPM required.

Communicates effectively with members, physicians, facility staff and supervisors as necessary to meet the member's needs.

Preferred Qualifications:

Previous experience in a Radiology Department preferred.

Primary Location: Maryland,Silver Spring,Customer Service Center 11900-A Bournefield Wy.

Scheduled Weekly Hours: 1 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 8:00 AM Working Hours End: 8:00 PM Job Schedule:

Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation:

OPEIU - Local 2 Job Level: Individual Contributor Job Category: Administration, Clerical and Support Services Department:

Imaging Travel: Yes, 15 % of the Time

Click here for additional requirements >

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Access Call Center Representative

Children's National Medical Center

Posted 1 week ago

VIEW JOBS 12/4/2018 12:00:00 AM 2019-03-04T00:00 The Access Call Center Rep will report to the Patient Access Department and provide accurate documentation following all established protocols to register and schedule patients' appointments by telephone. Responsible for obtaining and validating patient information from various sources and to ensure information entered into the computer management system is accurate. Perform responsibilities within established customer service standards. Provide assistance to other employees within their department as well as other departments. Minimum Education High School Diploma or GED Associate's Degree Minimum Work Experience 3 years Specific Requirements and Preferences Experience performing patient registration and scheduling, medical insurance screening and verification (Required) Prior experience in healthcare setting (Preferred) Telephone call center experience helpful (Preferred) Functional Accountabilities Registration and Scheduling Services 1. Ensure accuracy of scheduling patients using the applicable scheduling system for the department: schedule routine and add-on exams; schedule complex radiological exams prior to the patient's arrival. 2. Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner. 3. Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy 4. Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner. 5. Counsel parents or refers parent to Financial Information Center (FIC) for establishing payment schedule or method of payment. 6. Complete calls in an accurate and timely manner; transfer calls to appropriate areas as needed; notify manager/supervisor of difficult calls (clarification re insurance, problem callers, etc.); seek appropriate resources to solve problems effectively . 7. Anticipate customer service needs to "prevent fires." 8. Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future). Verifying Insurance/ Authorization and Process Improvement 1. Verify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs (lab and radiology carve outs) are adhered to. Notify insurance companies or review agency as required by hospital contract and document notification as defined by policy. 2. Advise leadership of any authorization issues at the time of check-in: Identify surgeries/diagnostic testing without an authorization; Contact provider's office or scheduling coordinator to address issue timely without delaying patient care. 3. Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointment. 4. Make recommendations for internal process improvements. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others' ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Children's National Medical Center Silver Spring MD

Mammography Tracking Representative - On Call, Customer Service Center

Expired Job

Kaiser Permanente