Provide high quality customer service via telephone and mail to members needing follow-up appointments.
In accordance with protocol, contacts the member via telephone or mail to facilitate or schedule follow-up appointments.
Instructs members on preparation requirements for exams.
Ensures films arrive at the appropriate medical center before appointment date.
Correlates accurate data entry of breast exams, patient information & results into the tracking system with the radiology report.
Generates patient result letters within the required timeframe designated by federal law under the Mammography Quality Standards Act.
Communicates with facility staff & supervisors as necessary to meet the member's needs.
Generates statistical reports & maintains the tracking system to ensure accuracy & compliance with federal requirements.
Escalates phone calls & potential problems to supervisors as needed.
Corrects & documents returned mail.
Assists Breast Health Nurses with clerical support, data entry & dissemination of member communication.
Data entry of mammography & ultrasound outcomes & pertinent patient information into Kaiser Permanente's tracking systems to ensure compliance with ACR guidelines & MQSA federal regulations.
Performs other related duties, as appropriate.
Travel to CSC Kensington Springfield and New carrollton
One (1) year of customer service experience in a health care setting required.
High School Diploma or GED required.
License, Certification, Registration
Medical Terminology course within one (1) year required.
Demonstrated ability to communicate clearly to members required.
Knowledge and understanding of regulations required.
Proficiency in the use of applicable computer software required.
Type 25 WPM required.
Communicates effectively with members, physicians, facility staff and supervisors as necessary to meet the member's needs.
Previous experience in a Radiology Department preferred.
Primary Location: Maryland,Silver Spring,Customer Service Center 11900-A Bournefield Wy.
Scheduled Weekly Hours: 1 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 8:00 AM Working Hours End: 8:00 PM Job Schedule:
Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation:
OPEIU - Local 2 Job Level: Individual Contributor Job Category: Administration, Clerical and Support Services Department:
Imaging Travel: Yes, 15 % of the Time
Click here for additional requirements >